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error while saving your form

  1. Hi Team,

    I follow all the instructions in the topics, but is doesn't work:
    - deactivate all the plugins
    - change theme
    - upgrade memory limit to 64M
    - host memory limit

    We're running a multisite website with 100 website.

    The strange thing is that if we create a new website, it won't work.
    We will get the error.

    But the older websites won't.

    Please could you help.

    Thank you in advance.

    Stijn

    Posted 7 years ago on Wednesday October 31, 2012 | Permalink
  2. David Peralty
    Administrator

    Sounds like it is still a memory issue, and you might need more than 64MB available, especially in terms of PHP memory if you have 100 sites on there...

    Posted 7 years ago on Wednesday October 31, 2012 | Permalink
  3. Ok thank you.

    But why does it work at the older website and not on the websites?
    It's the same environment with the same memory.. or not?

    Posted 7 years ago on Wednesday October 31, 2012 | Permalink
  4. FYI:
    On this website it doesn't work: http://mirjambarwegen2.mijnklantmagneet.nl/
    On the website it works: http://voorbeeld.mijnklantmagneet.nl/

    Thank you in advance for your help.
    Stijn

    Posted 7 years ago on Wednesday October 31, 2012 | Permalink
  5. David Peralty
    Administrator

    You would be better at answering that than us. What is the unique difference between the sites? The only thing I can think of is that all of your WordPress blogs share memory access on a single server, and are running out, so newer created sites don't have access to as much and fail/stop working.

    Posted 7 years ago on Wednesday October 31, 2012 | Permalink
  6. Ok. But everything else is working fine.. Than we should have more problems with the websites?

    Deleting a form is no problem. Only to add a form.
    And the other plugins are working fine.

    What do you recommend how to fix this?

    Posted 7 years ago on Thursday November 1, 2012 | Permalink
  7. FYI: I delete more than 10 websites and we still have the problem with the new website.

    We have the error since we update tot WP 3.4.2 en the latest version of Gravity Forms 1.6.9.
    Maybe that will help you to fix this error?

    Thank you in advance. Stijn

    Posted 7 years ago on Thursday November 1, 2012 | Permalink
  8. Typically this is going to be a PHP memory issue as David has stated above.

    Why does it work on another one of your sites and not this one? Easy, they are different sites. They aren't the same site, they could be running different themes, different plugins, etc. Even on Multi-Site as sites can have themes and plugins activated individually.

    I don't think deleting sites is going to resolve anything if it's a PHP memory issue related to not enough available PHP memory on the server to allow you to perform the AJAX action that saves the form.

    You mentioned your PHP memory setting is currently set at 64M. That is NOT a lot of PHP memory for a standard WordPress install... let alone a Multi-Site installation with 100 sites created. Multi-Site demands more memory, and the amount of memory you'll need will vary depending on the complexity off themes and plugins being used.

    I would suggest increasing the available PHP memory to something much higher. 128M or 256M or more. Then give it a try.

    Posted 7 years ago on Friday November 2, 2012 | Permalink