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Errors on Submission

Gravity Support Forums » Plugin Support » Gravity Forms

  1. tcherokee
    Member

    I have three gravity forms on my website. all three of them have confirmation messages. The first form on the home page works perfectly.

    The second form however shows the ajax loading symbol and never shows the confirmation message, although the form details does get submitted successfully.

    The third form generates a 500 error when submitted although the form details also get submitted successfully.

    Not sure what could be causing this.

    The forms can be found here
    http://sandbox.kenshomedia.com/tamaki

    Posted 13 years ago on Sunday April 17, 2011 | Permalink

  2. tcherokee
    Member

    Any help, I have tracked it down to a 500 error on the form's POST. Can't figure out why it works on one page, does not get to the ajax confirmation on one and throw up a 500 error and not load the page at all on the third?

    Posted 13 years ago on Monday April 18, 2011 | Permalink

  3. Carl Hancock
    Administrator

    This is going to be a web server related issue. The 500 error is an internal server error. Are you hosting on Windows or Linux?

    Posted 13 years ago on Monday April 18, 2011 | Permalink

  4. tcherokee
    Member

    Linux. It is weird because it works on the home page, but not on the inner pages.

    Posted 13 years ago on Monday April 18, 2011 | Permalink

  5. Carl Hancock
    Administrator

    It's possible it's a conflict of some sort with another plugin or theme, or a file permission issue. Does the Preview work fine for all the forms in the admin? Can you preview and submit the forms?

    Posted 13 years ago on Monday April 18, 2011 | Permalink

  6. tcherokee
    Member

    The first one works perfectly when previewed, but the other two generate 500 errors. Not sure why that is happening.

    Posted 13 years ago on Monday April 18, 2011 | Permalink

  7. Carl Hancock
    Administrator

    Send us a WordPress admin login for this site via our Contact Us form and reference this forum post and we can take a look. It sounds like a web server issue.

    Posted 13 years ago on Tuesday April 19, 2011 | Permalink

  8. tcherokee
    Member

    Details have been sent! :)

    T.

    Posted 13 years ago on Tuesday April 19, 2011 | Permalink

  9. tcherokee
    Member

    Any Updates?

    Posted 13 years ago on Thursday April 21, 2011 | Permalink

  10. tcherokee
    Member

    Still haven't had any success with this. Help please :)

    Posted 13 years ago on Tuesday April 26, 2011 | Permalink

  11. Carl Hancock
    Administrator

    I had responded via email. I just double checked this again. The HTTP 500 error is a web server error message, not a Gravity Forms error message. This is a web server issue of some sort. You are going to need to get with your web host to to look at your error logs and determine why your server is returning a 500 error when those forms are submitted. The error logs will tell you what the issue is, it's most likely a configuration or mod_security issue.

    Posted 13 years ago on Tuesday April 26, 2011 | Permalink

  12. tcherokee
    Member

    Weird, did not see your intital reply, thanks for getting back to me. Finally found out what the culprit was... It was the MeeNews plugin. I have no idea why it gave such varying results on various pages, but deleting the plugin sorted the 500 issue.

    Cheers for your help :)

    T.

    Posted 13 years ago on Tuesday April 26, 2011 | Permalink