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Error:There was an error while saving your form. Please contact our support team

  1. Hi
    I´ve installed in a new site Gravity Forms. I upgraded my Gravity form license and this is the second one.

    So when I try to save the form appear this message:
    There was an error while saving your form. Please contact our support team
    It appears on a red box

    How can I fix it?

    Thank you

    Posted 7 years ago on Thursday October 4, 2012 | Permalink
  2. That error message shows up when we can't save the form. Rather than error out and lose the form, you get this message. It could be due to server resources, or a theme or plugin conflict. Please let us know how much RAM PHP and WordPress have available, and begin checking for conflicts by following these instructions http://rkt.gs/testing

    It's normally one of those things causing the problem if the problem is new. It could be due to server security restrictions or PHP configuration as well, but those situations are more rare.

    Posted 7 years ago on Friday October 5, 2012 | Permalink
  3. Hi,
    Yesterday I downgrade (or downupdate I dont know if its correctly said) the version of the plugin to 1.6.7 and now works properly.
    Does it help you to know where is the problem??

    Posted 7 years ago on Friday October 5, 2012 | Permalink
  4. That does not help. The previous version of the plugin may have been slightly less code or slightly more efficient. It's also possible that the problem was temporary on your server.

    I would still begin by checking for theme and plugin conflicts http://rkt.gs/testing

    Also, we still need to know how much RAM your server has for your site and WordPress.

    Posted 7 years ago on Saturday October 6, 2012 | Permalink
  5. Hi,

    My hosting provider support email me that when I asked for increase the Php RAM:
    Report that only you can modify php.ini parameters listed in the following guidance in the case of shared hosting:
    http://guias.ovh.es/HtaccessPhpVersion
    We are at your disposal for any further clarification and we appreciate their confidence in us.
    -----------------------
    I attach a capture of the wp-memory-usage plugin in case it can help to know the ram.
    http://rifando.es/wp-content/uploads/2012/10/memoria_wp.jpg
    In wp-config I set up 64MB

    Im going to check the conflicts with plugins or themes and In case of any conflict I will let you know.

    Thank you

    Posted 7 years ago on Saturday October 6, 2012 | Permalink
  6. That screen capture looks good. Let us know if you find anything after deactivating plugins and trying a default theme. Thank you.

    Posted 7 years ago on Monday October 8, 2012 | Permalink
  7. dmjellis
    Member

    Hi. I am having the same issue. I have tested for both plugin and theme conflicts and the error continues to happen.

    Posted 7 years ago on Thursday October 11, 2012 | Permalink
  8. dmjellis
    Member

    Hello again. I've just uninstalled 1.6.8 and installed 1.6.7 and it works fine. Have you had any other issues reported with 1.6.8?

    Posted 7 years ago on Thursday October 11, 2012 | Permalink
  9. @dmjellis, the latest should be 1.6.8.1 - is that what you had installed before downgrading? [edited - ch]

    Can you tell us how much RAM you have for PHP and WordPress?

    Posted 7 years ago on Thursday October 11, 2012 | Permalink
  10. dmjellis
    Member

    Hi Chris - memory_limit is 128M.

    In answer to your question - no, 1.6.8.1 doesn't work, so I tried 1.6.7 which does

    Posted 7 years ago on Thursday October 11, 2012 | Permalink
  11. OK, thank you for that information. Can you please check for theme and plugin conflicts by following these instructions http://rkt.gs/testing - thank you.

    Posted 7 years ago on Thursday October 11, 2012 | Permalink
  12. dmjellis
    Member

    Hi Chris. I already did that, have tried default WP theme and no other plugins - same error AFAICT

    Posted 7 years ago on Thursday October 11, 2012 | Permalink
  13. Sorry, I missed that the first time around. Since you are a developer license holder, it will probably be quicker if you submit a priority support request, we we will likely have to log in and take a look. Please reference this topic in your request. Thank you.

    Posted 7 years ago on Thursday October 11, 2012 | Permalink
  14. dmjellis
    Member

    Thanks Chris, have just sent you a support request as suggested

    Mike

    Posted 7 years ago on Monday October 22, 2012 | Permalink
  15. I still have the same issue, I´ve checked the theme and plugins compatibility and its still happens.

    When I Downgraded the version I thought that It was fixed because It was working well but now frecuently the forms get blocks and don´t let me save changes and the message keep being the same.

    What Can I do to fix it?

    Thanks

    Posted 7 years ago on Tuesday October 23, 2012 | Permalink
  16. Hello??
    Is there anyone?

    Please I need your help.

    Thank You

    Posted 7 years ago on Wednesday October 24, 2012 | Permalink
  17. David Peralty
    Administrator

    Have you both tried our new release? http://www.gravityhelp.com/gravity-forms-v1-6-9-released/

    Posted 7 years ago on Wednesday October 24, 2012 | Permalink
  18. I´ve updated to the last version and the issue is the same.

    I can´t save changes in the forms. The same problem.

    Please I need a solution for this!

    Thankyou

    Posted 7 years ago on Friday October 26, 2012 | Permalink
  19. Hello???

    Can anyone help me??

    Posted 7 years ago on Wednesday October 31, 2012 | Permalink
  20. Can you tell us how much memory you have for PHP and WordPress? Also, can you create a new simple form with just one or two fields, and save that? If so, can you go back and edit that form? Is it only existing forms that you cannot save changes to?

    Posted 7 years ago on Wednesday October 31, 2012 | Permalink
  21. I'm getting the error message, too. Gravity Forms wont save any more (version 1.6.9).
    Tested Theme and Plugins, but I can't get it working. The PlugIn is on a client's site and he asked me to make some changes – I'm a bit in trouble by now...
    Any ideas?

    Posted 7 years ago on Wednesday December 5, 2012 | Permalink
  22. Any advice?

    Posted 7 years ago on Friday December 7, 2012 | Permalink
  23. Same issue here.

    Posted 7 years ago on Sunday February 10, 2013 | Permalink
  24. @ellenm1, if you would like help with your issue, please open a new support topic. Please provide a URL to the website. If you were able to create any forms, please provide a link to the page on your site where a form is embedded.

    You can start troubleshooting by checking for theme and plugin conflicts using these instructions http://rkt.gs/testing

    If that does not help, please find out how much RAM PHP has available (the PHP memory_limit) and let us know that as well.

    Thank you.

    Posted 7 years ago on Sunday February 10, 2013 | Permalink

This topic has been resolved and has been closed to new replies.