Hi
I´ve installed in a new site Gravity Forms. I upgraded my Gravity form license and this is the second one.
So when I try to save the form appear this message:
There was an error while saving your form. Please contact our support team
It appears on a red box
How can I fix it?
Thank you
That error message shows up when we can't save the form. Rather than error out and lose the form, you get this message. It could be due to server resources, or a theme or plugin conflict. Please let us know how much RAM PHP and WordPress have available, and begin checking for conflicts by following these instructions http://rkt.gs/testing
It's normally one of those things causing the problem if the problem is new. It could be due to server security restrictions or PHP configuration as well, but those situations are more rare.
That does not help. The previous version of the plugin may have been slightly less code or slightly more efficient. It's also possible that the problem was temporary on your server.
I would still begin by checking for theme and plugin conflicts http://rkt.gs/testing
Also, we still need to know how much RAM your server has for your site and WordPress.
Hi,
My hosting provider support email me that when I asked for increase the Php RAM:
Report that only you can modify php.ini parameters listed in the following guidance in the case of shared hosting:
http://guias.ovh.es/HtaccessPhpVersion
We are at your disposal for any further clarification and we appreciate their confidence in us.
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I attach a capture of the wp-memory-usage plugin in case it can help to know the ram.
http://rifando.es/wp-content/uploads/2012/10/memoria_wp.jpg
In wp-config I set up 64MB
Im going to check the conflicts with plugins or themes and In case of any conflict I will let you know.
Thank you
That screen capture looks good. Let us know if you find anything after deactivating plugins and trying a default theme. Thank you.
@dmjellis, the latest should be 1.6.8.1 - is that what you had installed before downgrading? [edited - ch]
Can you tell us how much RAM you have for PHP and WordPress?
OK, thank you for that information. Can you please check for theme and plugin conflicts by following these instructions http://rkt.gs/testing - thank you.
Sorry, I missed that the first time around. Since you are a developer license holder, it will probably be quicker if you submit a priority support request, we we will likely have to log in and take a look. Please reference this topic in your request. Thank you.
I still have the same issue, I´ve checked the theme and plugins compatibility and its still happens.
When I Downgraded the version I thought that It was fixed because It was working well but now frecuently the forms get blocks and don´t let me save changes and the message keep being the same.
What Can I do to fix it?
Thanks
Have you both tried our new release? http://www.gravityhelp.com/gravity-forms-v1-6-9-released/
Can you tell us how much memory you have for PHP and WordPress? Also, can you create a new simple form with just one or two fields, and save that? If so, can you go back and edit that form? Is it only existing forms that you cannot save changes to?
I'm getting the error message, too. Gravity Forms wont save any more (version 1.6.9).
Tested Theme and Plugins, but I can't get it working. The PlugIn is on a client's site and he asked me to make some changes – I'm a bit in trouble by now...
Any ideas?
@ellenm1, if you would like help with your issue, please open a new support topic. Please provide a URL to the website. If you were able to create any forms, please provide a link to the page on your site where a form is embedded.
You can start troubleshooting by checking for theme and plugin conflicts using these instructions http://rkt.gs/testing
If that does not help, please find out how much RAM PHP has available (the PHP memory_limit) and let us know that as well.
Thank you.
