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Excessive Breaks in Email Notification

  1. Imaginate
    Member

    My client is getting a strange large grey box at the top of the form email notification. I looked at the email code and it seems that it's got like 40-50 <br> at the top of the form. I don't know how I can remove those. I read a few posts and they said to check the "Disable Auto-Formating" box, but that didn't seem to fix it.

    Here's the code that is in the Email: http://snippi.com/s/wyxsf1u
    You can see on line 251 is where the crazy <br> are showing up. Here's a screenshot of the email code in coda for clarification: http://cl.ly/Hwsd

    And here's a screenshot of the actual email in a browser:
    Part 1: http://cl.ly/HwAt
    Part 2: http://cl.ly/Hwpd

    It's really a strange deal since the <br> are not in the actual HTML code.

    Any ideas or help would be appreciated, thanks!

    Posted 8 years ago on Monday July 9, 2012 | Permalink
  2. What email client is he using, and what domain (Gmail, Yahoo, etc.)

    Posted 8 years ago on Monday July 9, 2012 | Permalink
  3. Imaginate
    Member

    I've tested it in Apple Mail, iCloud, and Gmail and they all have the excessive spacing.

    Posted 8 years ago on Monday July 9, 2012 | Permalink
  4. Can you export that form and send it to me attached in an email to chris@rocketgenius.com

    I think it is probably something in the CSS but without having the actual notification it will be hard to troubleshoot. Thanks.

    Posted 8 years ago on Tuesday July 10, 2012 | Permalink
  5. Jason, I emailed you with some information.

    Posted 8 years ago on Tuesday July 10, 2012 | Permalink
  6. Imaginate
    Member

    This is fixed, it was a theme issue with WooThemes SupportPress theme. I found the fix on their forum here: http://www.woothemes.com/support-forum/?viewtopic=64131

    Thanks for your help.

    Posted 8 years ago on Friday July 20, 2012 | Permalink
  7. David Peralty
    Administrator

    Glad you were able to get it sorted out, and thanks for coming back to post the answer.

    Posted 8 years ago on Friday July 20, 2012 | Permalink
  8. Thanks for the update Jason.

    Posted 8 years ago on Friday July 20, 2012 | Permalink

This topic has been resolved and has been closed to new replies.