PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Export Broken

  1. When I try to export the entries for any form, the spinner appears and nothing happens.

    I have done the conflict checking and no plugin seems to be causing it not to work.

    However I do get the following Error in Chrome Dev Tools

    Uncaught SyntaxError: Unexpected token ILLEGAL tw-sack.min.js:1
    runResponse tw-sack.min.js:1
    xmlhttp.onreadystatechange

    Any ideas?

    Posted 5 years ago on Tuesday May 28, 2013 | Permalink
  2. Richard Vav
    Administrator

    Do you get the same error if you switch to the one of the WordPress default theme's such as twenty twelve?

    Posted 5 years ago on Tuesday May 28, 2013 | Permalink
  3. Well in Twenty Twelve, there is a new error.

    Uncaught ReferenceError: jQuery is not defined admin.php:234
    onchange

    Posted 5 years ago on Tuesday May 28, 2013 | Permalink
  4. Richard Vav
    Administrator

    When you tested with twenty twelve did you try disabling any other plugins?

    Posted 5 years ago on Tuesday May 28, 2013 | Permalink
  5. With Twenty Twelve active Gravity Forms was the only active plugin.

    Posted 5 years ago on Tuesday May 28, 2013 | Permalink
  6. Richard Vav
    Administrator

    What versions of wordpress and gravity forms are you using?

    Posted 5 years ago on Tuesday May 28, 2013 | Permalink
  7. Gravity Forms Version - 1.7.5
    WordPress Version - 3.5.1

    Posted 5 years ago on Tuesday May 28, 2013 | Permalink
  8. Richard Vav
    Administrator

    I am not seeing those errors on my test setup, are you trying to export all the entries for a particular form, if so can you try restricting the date range to reduce the number of entries being exported to see if it is a php memory problem.

    Posted 5 years ago on Tuesday May 28, 2013 | Permalink
  9. I have no other options, my process is as follows.

    Forms > Import/Export > Export Entries > Select the form > Nothing but the spinning gif loader.

    Posted 5 years ago on Tuesday May 28, 2013 | Permalink
  10. Richard Vav
    Administrator

    Are you experiencing any problems with other areas of the plugin such as creating, editing and saving forms.

    Posted 5 years ago on Tuesday May 28, 2013 | Permalink
  11. Everything else from the plugin seems to be functioning correctly.

    Posted 5 years ago on Tuesday May 28, 2013 | Permalink
  12. Richard Vav
    Administrator

    Strange, just out of interest have you tried another browser

    Posted 5 years ago on Tuesday May 28, 2013 | Permalink
  13. In another browser I get the same spinning loader GIF. I tried exporting the forms as XML with success, it seems the exporting of entries still will not work. Are these stored anywhere so I can retrieve them manually to send onto the client?

    Posted 5 years ago on Wednesday May 29, 2013 | Permalink
  14. Any other ideas on this?

    Posted 5 years ago on Thursday May 30, 2013 | Permalink
  15. It seems to be related to this in some way.

    tw-sack.min.js:1
    Uncaught SyntaxError: Unexpected token ILLEGAL
    runResponse
    xmlhttp.onreadystatechange

    Posted 5 years ago on Friday May 31, 2013 | Permalink
  16. Richard Vav
    Administrator

    tw-sack.min.js isn't a Gravity Forms file, if i remember correctly it is a script that comes bundled with WordPress. As you are running the latest versions of WordPress and Gravity Forms and have gone through the theme/plugin conflict testing steps and the problem remains I am afraid I am out of ideas, it looks like this is one for the developers.

    Posted 5 years ago on Friday May 31, 2013 | Permalink
  17. Thanks for your assistance richardvav, I hope one of the developers can pick this up?

    Posted 5 years ago on Friday May 31, 2013 | Permalink
  18. Any update on this at all? I am experiencing the same issue.

    Thanks.

    Posted 5 years ago on Tuesday July 2, 2013 | Permalink
  19. David Peralty
    Administrator

    Can you link to your site InternalWealth?

    Posted 5 years ago on Tuesday July 2, 2013 | Permalink

This topic has been resolved and has been closed to new replies.