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export bug

Gravity Support Forums » Plugin Support » Gravity Forms

  1. pfr123
    Member

    When exporting any form, I can see an ajax request being sent, but the response is
    EndExport(8, true, 'export_1270042041.csv');. The exported files are present on the system, but nothing happens, no redirect to the file, nothing. shouldnt it download the exported csv?

    Posted 14 years ago on Wednesday March 31, 2010 | Permalink

  2. Carl Hancock
    Administrator

    Yes, it should download the CSV file. Try clearing your browser cache completely and then try re-downloading the file. Also try another browser (if trying in Safari, try in Firefox for instance) and let us know if the problem still occurs.

    Posted 14 years ago on Wednesday March 31, 2010 | Permalink

  3. JeremyHWLLC
    Member

    Export does not work in either firefox or explorer

    Posted 14 years ago on Thursday April 1, 2010 | Permalink

  4. Carl Hancock
    Administrator

    In order to look into this further we would need a WordPress admin login for this site so that we can debug the issue on your site. You can send this to us via our Contact Us form.

    Posted 14 years ago on Thursday April 1, 2010 | Permalink

  5. Nerdboy
    Member

    I'm just a newbie, so take it for what it's worth, but I've found that if I go through the download procedure twice; it works the second time consistently.

    Posted 14 years ago on Saturday April 3, 2010 | Permalink

  6. JeremyHWLLC
    Member

    Apparently they don't download like a normal file would, into your downloads folder on my computer. Instead, they download into a folder in the FTP files in wp-content > uploads > gravity forms > and finally a folder named "1". I just found all my attempted export .csv files in there.

    Posted 14 years ago on Tuesday April 6, 2010 | Permalink

  7. Aaron Forgue
    Member

    Just found out about this functionality. I'd like to make a feature request to prompt the user to download locally. The people who manage our sites don't have access to the server file system, so they have no way to download the export files.

    Posted 14 years ago on Wednesday May 5, 2010 | Permalink

  8. Alex Cancado
    Administrator

    The export should prompt the user to save the file locally. It does have a known bug in certain browsers that causes the prompt to not be displayed. That is something that will be fixed in the next release.

    Posted 14 years ago on Wednesday May 5, 2010 | Permalink

  9. cnymike
    Member

    I can also confirm that when attempting to Export form data, there is no option displayed to save the file locally. This occurs in Firefox 3.6.3 on iMac.

    In Safari, the file exports locally but does not display a window to allow the file to be renamed or to choose where the file is to be downloaded to, it just downloads it to my downloads folder (which is my default location specified in Safari prefs)

    Posted 14 years ago on Tuesday May 18, 2010 | Permalink

  10. Kevin Flahaut
    Administrator

    We've confirmed the Firefox issue and will be looking into it.

    The Safari behavior you mentioned is the browser default and not a Gravity Forms issue. Safari doesn't offer you a "save as" option for every download. You can specify a preferred folder in the preferences but currently that's all you can do.

    Posted 14 years ago on Tuesday May 18, 2010 | Permalink