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export .csv file is blank

  1. iamjanco
    Member

    I've deactivated all plugins except GF and tried the 20-11 theme, but regardless what I do, the downloaded .csv file is blank and 0 bytes in size. That said, having searched the forums, it looks like you guys might have a patch that fixes this. If that's so, can you send me a copy (I've got a dev license)?

    I'm using wp 3.5.1, and the latest version of the plugin, on a win7 platform in Chrome.

    Posted 7 years ago on Sunday February 3, 2013 | Permalink
  2. There is no current patch for the latest Gravity Forms version.

    Can you try exporting less data? Try a smaller date range or fewer fields. If that works, chances are you are running out of resources on the server where the site is hosted. If that does not work, please consider opening a priority support ticket here: http://www.gravityhelp.com/priority-support/

    Posted 7 years ago on Monday February 4, 2013 | Permalink
  3. iamjanco
    Member

    It definitely isn't being caused by limited server resources, an limiting the exported data set to a small number of fields doesn't help. I'll go ahead and submit a priority support request.

    Posted 7 years ago on Monday February 4, 2013 | Permalink
  4. Thank you. We'll be happy to help. Please reference this topic in your ticket.

    Posted 7 years ago on Tuesday February 5, 2013 | Permalink