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export .csv file is blank

Gravity Support Forums » Plugin Support » Gravity Forms

  1. iamjanco
    Member

    I've deactivated all plugins except GF and tried the 20-11 theme, but regardless what I do, the downloaded .csv file is blank and 0 bytes in size. That said, having searched the forums, it looks like you guys might have a patch that fixes this. If that's so, can you send me a copy (I've got a dev license)?

    I'm using wp 3.5.1, and the latest version of the plugin, on a win7 platform in Chrome.

    Posted 11 years ago on Sunday February 3, 2013 | Permalink

  2. Chris Hajer
    Key Master

    There is no current patch for the latest Gravity Forms version.

    Can you try exporting less data? Try a smaller date range or fewer fields. If that works, chances are you are running out of resources on the server where the site is hosted. If that does not work, please consider opening a priority support ticket here: http://www.gravityhelp.com/priority-support/

    Posted 11 years ago on Monday February 4, 2013 | Permalink

  3. iamjanco
    Member

    It definitely isn't being caused by limited server resources, an limiting the exported data set to a small number of fields doesn't help. I'll go ahead and submit a priority support request.

    Posted 11 years ago on Monday February 4, 2013 | Permalink

  4. Chris Hajer
    Key Master

    Thank you. We'll be happy to help. Please reference this topic in your ticket.

    Posted 11 years ago on Tuesday February 5, 2013 | Permalink