Hi there - The Export Entries function is not working for me anymore. When I try to use it, none of the data points show up to be selected, nor the download button. What could be the issue? Seems to apply to all forms selected. I choose the form, then nothing happens, so i can't select which items in the entries to export and there's no export button either. I have updated GF to the latest version.
Thanks! Holding up an order!
Is this happening for all forms or only specific forms? Are these forms really large? Meaning do they contain a very large number of fields? Is the amount of data really large? Meaning are you trying to export a very large number of entries?
Based on what you are describing it sounds like there is an error. This is going to be caused by either a conflict caused by a theme or plugin OR a lack of available system resources on your web server. Because WordPress hides errors by default you aren't seeing one.
The first thing I would suggest doing is testing for theme and plugin conflicts by following these instructions:
That will help you determine if the issue is being caused by code being output by your theme or another plugin which is very common when dealing with WordPress related issues in the admin.
If you are unable to get it to work as part of following the instructions for testing for conflicts then it could be system resource related. For example a lack of available PHP memory is a common issue and also easily solved by increasing a PHP setting.
If testing for conflicts turns up nothing then I would suggest enabling debug mode on your WordPress site and then attempt to export the entries. With WordPress in debug mode you should see errors if errors are being returned.
You enable WordPress debug mode in the wp-config.php file of your WordPress site. Here is the WordPress documentation on this:
http://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG
You set the WP_DEBUG setting in your wp-config.php file to true in order to enable it.
After enabling debug mode attempt to export the entries and see if any errors are returned.
There are no known issues related to entry export. So it's going to be something specific to your web server environment. Conflicts and system resources being the 2 most common causes.
If none of the above helps determine the issue then we'd need to take a look at your site ourselves to do some debugging.
Hi Carl. It's happening with all forms. No, these forms don't contain a ton of data and we all working fine not long ago. I will go through the suggested Error and Debug procedures suggested about and hope it resolves. Thank you.
