PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Export Issues

  1. Trying to export the most recent entries for a form I have created. It's not listing the most recent entries that have gone through. I have received email confirmation that the entries went through but there is no record within the export file or in the "Entries" section in the admin. Any ideas? The only thing I have done is changed the title of the form at one point but I wouldn't have thought that would affect it since each form has an id number. I need to figure this out because we have daily reports of entries and I can't have some entries go missing. Thanks!

    Posted 8 years ago on Wednesday December 7, 2011 | Permalink
  2. In order to look into this I would need the following...

    - URL of the site
    - WordPress admin login for the site
    - Copies of the email notifications you received for entries that don't appear to exist

    You can send this information to me directly at carl@rocketgenius.com and reference this forum post in the email so I know what it is in regards to.

    Posted 8 years ago on Wednesday December 7, 2011 | Permalink