PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Export problems

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Lluis Conejeros
    Member

    Since I install the pluggin I could not export any list form my form?

    Any Idea?

    I use wp 2.9.2 & GF 1.3.11

    The Installation Status shows all is working perfect.

    Thank you in advance

    Posted 14 years ago on Monday March 29, 2010 | Permalink

  2. Carl Hancock
    Administrator

    You will need to check your file permission settings for the wp-content/uploads/gravity_forms folder.

    You will need to set it to CHMOD 755 and then try exporting. If the gravity_forms folder doesn't exist in wp-content/uploads it is because it couldn't be created and you will need to change wp-content/uploads to CHMOD 755 and then try exporting again.

    The export is failing because your server file permissions are not allowing it to write the file.

    Posted 14 years ago on Monday March 29, 2010 | Permalink

  3. Lluis Conejeros
    Member

    Thak you for your answer but I have the same problem.

    I check all files permisions:

    Uploads folder is set to 777
    gravity_folder is created and set to 777

    When I export it create the form create a file with .cvs but I thought that that file will download without a ftp contention.

    What I do wrong?

    Do you recomend to uninstall the pluggin and reinstall again?

    Thank you Carl.

    Posted 14 years ago on Tuesday March 30, 2010 | Permalink

  4. Carl Hancock
    Administrator

    So the file is being created on your server, it just isn't downloading when you click on the export button?

    Posted 14 years ago on Tuesday March 30, 2010 | Permalink

  5. JeremyHWLLC
    Member

    Hey, I have been having the same problem. Apparently they don't download like a normal file would, into your downloads folder on my computer. Instead, they download into a folder in the FTP files in wp-content > uploads > gravity forms > and finally a folder named "1". I just found all my attempted export .csv files in there.

    I will post this in the export bug forum as well. Someone had this same problem there.

    Posted 14 years ago on Tuesday April 6, 2010 | Permalink

  6. Carl Hancock
    Administrator

    It does write a physical file to your server, however it should redirect the link so that you then download that file. For some reason it is not working on your browser.

    We will be overhauling the export process in the future so that it writes the export and then lists your exports and then you can download them from there.

    Posted 14 years ago on Tuesday April 6, 2010 | Permalink

  7. lwcaot
    Member

    I am also having a similar problem. It seems that all works fine, then I see in the status bar a brief request to the server and then nothing. I didn't have the folder structure mentioned above so I manually created it with the appropriate permissions. Still no luck.

    Posted 14 years ago on Wednesday April 7, 2010 | Permalink

  8. Carl Hancock
    Administrator

    Does your web host have PHP Safe Mode turned ON? If so this can cause problems with files and folders being created.

    Posted 14 years ago on Wednesday April 7, 2010 | Permalink

  9. templesct
    Member

    I am having problems exporting with firefox but using safari the file downloaded as expected. Could there be a bug in the way the export file initiates the download?

    Posted 14 years ago on Friday April 9, 2010 | Permalink

  10. Carl Hancock
    Administrator

    @templesct Can you send us over an admin login for this site so we can replicate the issue on our end and determine the problem? Please reference this forum thread. You can do so using the Contact Us form. Thanks!

    Posted 14 years ago on Friday April 9, 2010 | Permalink

  11. Daniel
    Member

    Hi Carl,

    Was there a fix for this issue. I have the same problem. My client can not export files at all while I can but it takes 5-8 mins before the download window pops up. The export file is just over a 100kb and permissions are correct according to this forum thread.

    Thanks!

    Posted 14 years ago on Monday June 21, 2010 | Permalink

  12. Carl Hancock
    Administrator

    @daniel05 Export issues are always web server related. If the export itself is taking a while then there is a performance issue on the web server side. It could be a timeout issue. The download window works via ajax so if what it is trying to do times out, the download will never occur. You may want to check the PHP timeout setting on those sites.

    Posted 14 years ago on Monday June 21, 2010 | Permalink