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Export - Returns empty CSV file

Gravity Support Forums » General » Pre-Purchase Questions

  1. stevegriswold
    Member

    Hi,

    When I use the Export function of Gravity Forum 1.53 I get no results.
    I am leaving the date range Blank, which says it will give me all records. Instead I get no records. If I type in a date range for 1 week I get records. If I type in a date range for 1 year I get no records.

    Thanks,
    Steve

    Posted 13 years ago on Friday October 14, 2011 | Permalink

  2. stevegriswold
    Member

    There are 356 entries in the form I am trying to export data from. This form is maybe 4 months old or less. When I do an export to try and get all 356 records I get nothing in the CSV file.

    Steve

    Posted 13 years ago on Friday October 14, 2011 | Permalink

  3. Chris Hajer
    Key Master

    Sounds like your server is running out of resources. Do you have access to any sort of logging on the server to see if that's the case?

    Posted 13 years ago on Friday October 14, 2011 | Permalink

  4. sscotchm
    Member

    I am having a similar problem. I have 3 separate forms all of which were allowing exporting with no problems whatsoever. Now one of those forms has 150 records in it (website registrations) and suddenly the export just provides a 0 kb file? Exporting the other forms still works fine?
    I have spoken with the provider of our website - the developer that implemented the Gravity Forms - and he tells me it is nothing to do with him. Help!!! No point in having that data unless we can export it to run our business. Is there any other way to get an export out of the database?

    Posted 13 years ago on Thursday November 10, 2011 | Permalink

  5. intervision
    Member

    Regarding the 'running out of resources' - is there a way we can tweak our server to get this sorted so we don't run out of resources? We are on a Linux VPS running Cpanel and WHM.

    Posted 13 years ago on Thursday November 10, 2011 | Permalink

  6. Carl Hancock
    Administrator

    This is something you may need to discuss with your web host. The likely cause is going to be PHP memory, although it could also be MySQL memory related. But typically it's PHP memory.

    Most hosts allow you to increase the amount of PHP memory allocated to your site. Here is a tutorial that discusses how to do this:

    http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/

    Posted 13 years ago on Thursday November 10, 2011 | Permalink