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FAILED (Upload folder could not be created.)

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Scott
    Member

    The other thread was closed but I still have this problem even with the right permissions and safe mode off.

    This didn't happen until the most recent update

    Posted 14 years ago on Friday May 28, 2010 | Permalink

  2. Carl Hancock
    Administrator

    Nothing changed with file uploads in the most recent version. So there were no code changes that would cause this issue. What could cause this issue is a permissions issue. We have seen some web hosts where you set the file permission and it appears to be set, but it isn't actually set for the security account that PHP executes under.

    If your site is running PLESK then be sure to follow the steps outlined in this post:

    http://forum.gravityhelp.com/topic/resolving-failed-upload-folder-could-not-be-created#post-4395

    We aren't familiar with PLESK as we don't run it, but it appears to cause all sorts of quirky issues involving file permissions.

    Posted 14 years ago on Friday May 28, 2010 | Permalink

  3. Scott
    Member

    I do not know what PLESK is but I use Dreamhost. File Uploads were working before something must have changed somewhere.

    I checked the PHP safe mode and it is off

    Posted 14 years ago on Friday May 28, 2010 | Permalink

  4. Chris Hajer
    Key Master

    Some hosts (I think Hostgator) recently made changes to mod_security which has been causing problems in many different areas. Maybe your host made a similar change?

    Do you have access to php error logs? Maybe an error is being logged about a function not working.

    Posted 14 years ago on Friday May 28, 2010 | Permalink

  5. Chris Hajer
    Key Master

    Did Dreamhost move you to a new server?

    http://discussion.dreamhost.com/post-121879.html

    Posted 14 years ago on Friday May 28, 2010 | Permalink

  6. Scott
    Member

    I'm not sure how to check the error logs but I will look into it. They did move me to a new server but 3 months ago. File uploads were working more recent than that

    I just tried resetting the upload path but it didn't work either.

    Posted 14 years ago on Friday May 28, 2010 | Permalink

  7. Chris Hajer
    Key Master

    Are you using default values for the uploads directory? Or maybe using a CDN?

    Posted 14 years ago on Friday May 28, 2010 | Permalink

  8. Scott
    Member

    The uploads directory is at 755.. I also tried 777. No CDN for the site http://photowalklist.com/submit

    Posted 14 years ago on Friday May 28, 2010 | Permalink

  9. Scott
    Member

    I don't know what to do...

    Posted 14 years ago on Wednesday June 2, 2010 | Permalink

  10. Alex Cancado
    Administrator

    Scott,
    Can you send me a link to your form? I have seen this before and it might be a bug on our end.

    Posted 14 years ago on Wednesday June 2, 2010 | Permalink

  11. Scott
    Member

    http://photowalklist.com/submit

    Posted 14 years ago on Wednesday June 2, 2010 | Permalink

  12. Alex Cancado
    Administrator

    This happens to be a bug on version 1.3.12. If you have any post field and a file upload field in the same form and is experiencing this issue, please send me an email to alex[at]rocketgenius.com and I will send you an updated version with the fix.

    A public release with this fix in it will be available soon.

    Posted 14 years ago on Wednesday June 2, 2010 | Permalink