FAILED (Upload folder could not be created.)

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Watchman Monitoring
Member

I'm getting an error on this form

http://www.watchmanmonitoring.com/notes/

it's my install, on my server, and the server can otherwise update itself properly.

I've chmoded the uploads folders, and still get this log file when people try to submit a form with an attachment.

(I get the rest of the form fine)

http://piratepad.net/VduQdtkiQT

it's yaking about a database error.. not file thing.

I DID move this wordpress install from another host, but don't think I missed anything in the database dump/restore.

Please advise what I should look for next?

Posted 11 years ago on Friday February 8, 2013 | Permalink
Chris Hajer
Key Master

I was able to submit the form fine, without error, and uploaded an RTF file.

That log file seems to be something about the Twilio add-on, maybe you had that but don't any longer or something? Or you have it but the tables are not present?

So, ignoring the error log for right now, what is happening? Form submissions make it through, but the uploaded file will not be present? Can you tell me if my 'gfdocs-add-tax.rtf' file was uploaded properly?

Please do make sure all the database tables made it over from one server to the other.

Posted 11 years ago on Saturday February 9, 2013 | Permalink
Watchman Monitoring
Member

Thanks Chris!

I got this in the form submission

FAILED (Upload folder could not be created.)

I'll have to check the twillio add on.. it seemed to me that twilio is a library in use by various plugins, and i don't remember installing a twilio plugin directly...

Let's assume it's a file system issue.

what folders should I check?

and is any of this, from my wp-config file, a known problem?

define('CONCATENATE_SCRIPTS', false);
/* That's all, stop editing! Happy blogging. */

/* setting up caching */
define('WP_CACHE', true);

/** Absolute path to the WordPress directory. */
if ( !defined('ABSPATH') )
define('ABSPATH', dirname(__FILE__) . '/');

/** Sets up WordPress vars and included files. */
require_once(ABSPATH . 'wp-settings.php');

Posted 11 years ago on Saturday February 9, 2013 | Permalink
Chris Hajer
Key Master
```
define('CONCATENATE_SCRIPTS', false);
/* That's all, stop editing! Happy blogging. */

/* setting up caching */
define('WP_CACHE', true);

/** Absolute path to the WordPress directory. */
if ( !defined('ABSPATH') )
define('ABSPATH', dirname(__FILE__) . '/');

/** Sets up WordPress vars and included files. */
require_once(ABSPATH . 'wp-settings.php');
```
None of that should cause a problem. The last two are stock WordPress. The CONCATENATE_SCRIPTS one will have no effect, and the WP_CACHE could have an effect on form submissions, but should not affect file uploads.

The error specifically said "wp_rg_twilio" table which is one of ours.

The file uploads from a form will go to wp-content/uploads/gravity_forms/6-somerandomstring/

So, all those permissions and ownership need to be correct.

Be sure that you have not changed the upload path either in your media settings or with code in your functions.php.

Also, be sure all the database tables made it OK after the migration. I think that would have other effects, but it would be good to check.
Posted 11 years ago on Saturday February 9, 2013 | Permalink
Watchman Monitoring
Member

ok, thanks for all this.
I can't figure it out, but our support site can handle the need for me.. I'm I'd have no issues with the plugin on any new installation.

Be well.

Posted 11 years ago on Saturday March 2, 2013 | Permalink
Watchman Monitoring
Member

OK - WOW

At some point, someone (probably me) set a different upload folder.

wp-admin/options-media.php was set to /wp-content-uploaded

that folder didn't have permissions set properly.

It was as simple as that.

Posted 11 years ago on Monday March 4, 2013 | Permalink
Chris Hajer
Key Master

Thank you for that update.

Posted 11 years ago on Monday March 4, 2013 | Permalink