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Fatal error: Call to undefined function

Gravity Support Forums » Plugin Support » Gravity Forms

  1. ajstanding
    Member

    Hello.

    I'm experiencing the following error on the forms page of wordpress. Everything is up to date and the forms appear to be working, I just can't access the form software from the wordpress backend.

    This is the error message:

    Conversion
    Fatal error: Call to undefined function gform_tooltip() in /....../plugins/gravityforms/form_list.php on line 173

    Thanks in anticipation for any help.

    Adam

    Posted 11 years ago on Monday February 11, 2013 | Permalink

  2. Chris Hajer
    Key Master

    Please provide a URL to a page on your site where a form is embedded.

    Also, please confirm the version of WordPress and Gravity Forms you are using.

    The function gform_tooltip is defined on line 15 in tooltips.php. It's possible your installation or upgrade was not completed properly. Can you download a fresh copy from here http://www.gravityhelp.com/downloads/ and install it manually?

    Delete the old wp-content/plugins/gravityforms/ folder and then install this plugin from the plugin manager by uploading new. If you delete the plugin folder like this, you won't lose any of your forms or entries.

    Posted 11 years ago on Tuesday February 12, 2013 | Permalink