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Fatal error: Cannot redeclare class CS_REST_NativeJsonSerialiser

Gravity Support Forums » Plugin Support » Gravity Forms Campaign Monitor Add-On

  1. guildaccountants
    Member

    HI there
    I've just upgraded to business license for a clients site and installed the CM add-on and I get the following:

    Fatal error: Cannot redeclare class CS_REST_NativeJsonSerialiser in /home/guild/public_html/wp-content/plugins/gravityformscampaignmonitor/api/class/serialisation.php on line 81

    All the forms on the site break when this add-on is activated.

    Clients website uses WordPress 3.0.1.

    Can someone please help me, I have no idea how to fix this.

    Posted 13 years ago on Tuesday July 26, 2011 | Permalink

  2. Carl Hancock
    Administrator

    It appears you have a plugin conflict. Most likely caused by having another plugin that uses the Campaign Monitor API and they aren't playing well together. Do you have any other Campaign Monitor related plugins installed and activated?

    Posted 13 years ago on Tuesday July 26, 2011 | Permalink

  3. David Smith
    Member

    Hi Guildaccountants,

    Would it be possible for you to send your WP login to david@rocketgenius.com? I'd like to figure out which plugin is causing the conflict and also resolve any other conflicts between that plugin and Gravity Forms. Thanks!

    Posted 13 years ago on Tuesday July 26, 2011 | Permalink

  4. guildaccountants
    Member

    I am using Campaign Monitor Ajax Login on the site also. I assume this would be the cause. I will do some testing and see if this resolves the issue. thanks

    Posted 13 years ago on Tuesday July 26, 2011 | Permalink

  5. guildaccountants
    Member

    Ok great, that has fixed the fatal error, however now when I create a Campaign Monitor feed, and save it.. it does not save? - I go back to Campaign Monitor page of my admin and it says I have no Campaign Monitor feeds and keeps promoting me to create one, which i've done twice now

    Any ideas on this one?

    Posted 13 years ago on Tuesday July 26, 2011 | Permalink

  6. Carl Hancock
    Administrator

    Please contact David directly at his email above and he can assist you with this issue as he will have to test on your site as it's a site specific issue.

    Posted 13 years ago on Wednesday July 27, 2011 | Permalink

  7. David Smith
    Member

    Hi Guildaccountant,

    I've sent you an email with a bug fix.

    For any other users experiencing "cannot redeclare" errors with the Campaign Monitor add-on, send me an email for the bug fix.

    Posted 13 years ago on Wednesday July 27, 2011 | Permalink

  8. clickrmedia
    Member

    Hi, there.
    I had same issues as well..
    I am having wordpress 3.2.1
    my email address is nicholas@clickrmedia.com
    hope to get your reply soon.

    Posted 13 years ago on Friday July 29, 2011 | Permalink

  9. David Smith
    Member

    Hi Nicholas,

    I've just sent you the updated version.

    Posted 13 years ago on Monday August 1, 2011 | Permalink

  10. clickrmedia
    Member

    Thanks for the update. :)

    Posted 13 years ago on Tuesday August 2, 2011 | Permalink

  11. cyteworks
    Member

    I have both the campaign monitor addon and paypal addon and receiving this error.

    Thank You,
    Robb
    partner [at] cyteworks.com

    Posted 13 years ago on Wednesday September 28, 2011 | Permalink

  12. Carl Hancock
    Administrator

    @cyteworks Are you running the latest versions of both those Add-Ons? Please make sure no updates are available for both.

    Posted 13 years ago on Wednesday September 28, 2011 | Permalink

  13. cyteworks
    Member

    Yes they are both the latest version

    Posted 13 years ago on Thursday September 29, 2011 | Permalink

  14. Carl Hancock
    Administrator

    @cyteworks This issue is typically caused by a plugin or theme conflict. You need to test for plugin and theme conflicts. Here are instructions on how to do so:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    If a plugin or theme is causing this issue due to some sort of conflict, this will narrow it down to which one is causing it and we can go from there to determine why.

    Posted 13 years ago on Thursday September 29, 2011 | Permalink

  15. cyteworks
    Member

    You were exactly right. I found the conflicting plugin.

    Posted 13 years ago on Thursday September 29, 2011 | Permalink

  16. Carl Hancock
    Administrator

    If you don't mind, can you post back what the plugin was that was causing the conflict so we can take a look at it internally? Thanks.

    Posted 13 years ago on Monday October 3, 2011 | Permalink