PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Fatal Error Installation

Gravity Support Forums » Plugin Support » Gravity Forms

  1. KrisNelson
    Member

    I am a fairly inexperience WP user. Just bought and installed your plugin and when I activated, this message appeared

    Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 122880 bytes) in /data/24/2/160/37/2649037/user/2907369/htdocs/wp-admin/includes/upgrade.php on line 1474

    Working on a Mac - Lion v. 10.7.2

    Your help would be greatly appreciated

    Posted 12 years ago on Monday December 12, 2011 | Permalink

  2. Rob Harrell
    Member

    Hey Kris,

    This is a PHP memory issue. You don't have enough PHP memory available. The solution is to increase your PHP memory by following the instructions here:

    http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/

    You may need to discuss with your web host if you need assistance. I would recommend ideally 128 MB or more.

    Posted 12 years ago on Monday December 12, 2011 | Permalink

  3. KrisNelson
    Member

    I am stuck - now I get a different error

    Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 122880 bytes) in /data/24/2/160/37/2649037/user/2907369/htdocs/wp-admin/includes/upgrade.php on line 1474

    Posted 12 years ago on Monday December 12, 2011 | Permalink

  4. Rob Harrell
    Member

    Hey Kris, that looks like the same error you were getting above. Were you able to get the host to increase your memory limit?

    Posted 12 years ago on Monday December 12, 2011 | Permalink

  5. KrisNelson
    Member

    I tried to fix by just changing the file as suggested. When I got a new error, figured that I did something wrong. Will call host now - that is never a fun thing!

    Thanks.

    Posted 12 years ago on Monday December 12, 2011 | Permalink

  6. Rob Harrell
    Member

    Yeah, the only other thing you could try would be to try deactivating other plugins. Do you have any active that you are not using or don't need? That might help as well, but see what you can find out.

    Posted 12 years ago on Monday December 12, 2011 | Permalink

  7. sphumn
    Member

    I'm also getting this same error when when I try to upgrade. I've done everything on the forums that are mentioned, but still get this: Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 30720 bytes) in /home/public_html/ff/wp-admin/includes/update.php on line 273

    I can't upgrade this thing.

    Posted 12 years ago on Tuesday February 7, 2012 | Permalink

  8. David Smith
    Member

    Hi sphumn,

    It sounds like your allowed memory size is currently set to 32mb, we recommend 128mb. If you are having any trouble adjusting your PHP memory limit, I'd recommend contacting your host. They will be able to assist you with any changes to your hosting.

    Posted 12 years ago on Thursday February 9, 2012 | Permalink

  9. sphumn
    Member

    Thanks David. I did try updating the config file, but that didn't seem to do the trick. I will contact our host.

    Posted 12 years ago on Tuesday February 14, 2012 | Permalink

  10. KrisNelson
    Member

    I am sorry - should have posted to thank for help and let everyone know the resolution. Called hosting service and they increased php. I couldn't do it, and they were not very helpful in explaining why/how, but did something on their end that worked. Thanks for assistance.

    Kris

    Posted 12 years ago on Saturday February 25, 2012 | Permalink

This topic has been resolved and has been closed to new replies.