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Field Required Validation Error

Gravity Support Forums » Plugin Support » Gravity Forms

  1. shamy1000
    Member

    I have a couple of fields that, on submit, are being wiped and the "This Field is Required Error" message is being displayed.

    Here is the link to my form : http://woodhavenlimousine.com/online-reservations/
    The error displays on page 3, when the payment method is credit card. The fields in question are the CCV# field, Expiration Date, and the Billing Zip Code.

    This doesn't seem to be a theme/plugin conflict because I get the same error on the From Preview Page.

    I am using the 1.6 beta 2.4 version of gravity forms.

    Thanks

    Posted 12 years ago on Saturday September 10, 2011 | Permalink

  2. shamy1000
    Member

    Any ideas?

    Posted 12 years ago on Monday September 12, 2011 | Permalink

  3. Carl Hancock
    Administrator

    Do you have any custom code in place or is this a stock Gravity Forms installation?

    Posted 12 years ago on Monday September 12, 2011 | Permalink

  4. shamy1000
    Member

    This is the default installation, no custom code. After looking at this post (http://www.gravityhelp.com/forums/topic/jquery-chosen-issue) I emailed you guys to get the beta.2.4 version.

    Posted 12 years ago on Monday September 12, 2011 | Permalink

  5. shamy1000
    Member

    I also don't have any custom scripts running with html blocks within the form. I just can't seem to figure out whats causing the problem.

    Posted 12 years ago on Monday September 12, 2011 | Permalink

  6. Carl Hancock
    Administrator

    Export the form to XML using the Import/Export tool and post a link to where I can download the XML file so we can import and test with this form locally to replicate and debug the issue.

    Posted 12 years ago on Monday September 12, 2011 | Permalink

  7. shamy1000
    Member

    Here is the link to the xml: http://woodhavenlimousine.com/theform.xml

    Thanks for the help

    Posted 12 years ago on Monday September 12, 2011 | Permalink

  8. bleckett
    Member

    I've had the same problem.
    I fixed it by, exporting the form's XML, deleting the form, and then re-importing the form back in.
    Not sure why it's happening, but I notice that it happens when I move things around a lot and make duplicates (I haven't isolated the exact steps to make these errors happen, though).

    Hope this helps.

    Posted 12 years ago on Tuesday September 13, 2011 | Permalink

  9. shamy1000
    Member

    bleckett, that seemed to work.

    I guess it's a bug with the 1.6 beta.

    Thanks for the help

    Posted 12 years ago on Tuesday September 13, 2011 | Permalink

  10. Carl Hancock
    Administrator

    @shamy1000 Did you do the above already? If so thats a bummer.

    I can't replicate the issue locally using your XML meaning if we can't replicate it we can't debug it. If you corrected your site by deleting and then re-importing the form that means we can't debug it on your site either.

    Do you still have a form that is experiencing this issue?

    Posted 12 years ago on Tuesday September 13, 2011 | Permalink

  11. shamy1000
    Member

    no, unfortunately I already deleted it, following bleckett's method.

    If I ever come across this issue again i'll let you guys know.

    Posted 12 years ago on Tuesday September 13, 2011 | Permalink

  12. Carl Hancock
    Administrator

    Closing this ticket. If any users experience this issue please open a new one.

    Posted 12 years ago on Tuesday September 13, 2011 | Permalink

  13. Carl Hancock
    Administrator

    We have pinpointed this issue. It is an issue with duplicating fields in the 1.6 beta release. We have corrected it and it will be fixed in the 1.6 Release Candidate 2 release later today.

    The only problem is the fix won't correct existing forms. So any forms where you have duplicated fields you may need to correct those fields by removing and re-adding them. It will only work correctly for new fields duplicated going forward.

    Posted 12 years ago on Wednesday September 28, 2011 | Permalink

This topic has been resolved and has been closed to new replies.