PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

field within entry uneditable

  1. We are trying to update specific user entries, and we have been, with the exception of one field. No matter how I edit this field, the changes won't be saved when I click the "update button".

    It is a custom field, single line text, with some conditional logic applied. The other fields are all editable, but this one is problematic.

    I tried changing back to the default theme, and deactivating all other plugins. Still didn't take.

    Any ideas?

    Posted 9 years ago on Thursday December 6, 2012 | Permalink
  2. This will be difficult for us to help with without logging in to your site. If you like, please export the form and email it to me at chris@rocketgenius.com and I will install it and create some entries and see if I can edit them. If you email, please include a link to this topic and an explanation of which field you are unable to edit.

    Posted 9 years ago on Thursday December 6, 2012 | Permalink
  3. Mike, I imported your form and was able to edit all fields, including field 53 which you indicated was a problem. I edited that field and saved and exported the form and emailed it back to you. Can you find out how much RAM you have for WordPress and PHP?

    It could also be some sort of security restriction on your site. Does your host provide any sort of logs you could look at?

    Posted 9 years ago on Monday December 10, 2012 | Permalink