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Fields Being Mixed Up

  1. I am troubleshooting an odd problem. I have a form that the notifications are not working on, I know I can play with SMTP plug-ins and I might go that route.

    What is odd is that my client and I where both testing the form and a notification came through but with the email address that she submitted on her form and the information on mine.

    Needless to say this is very odd.

    Here is the form:

    http://www.theheartfoundation.org/golf-players/

    Posted 14 years ago on Monday August 16, 2010 | Permalink
  2. If you are encountering an issue where data is being mixed up on forms this could be the result of caching on your site. Data caching, for instance, can cause all sorts of problems with form submissions if it does not allow Gravity Forms to reach the live database and instead returns cached results to Gravity Forms. Check to see if you are running any caching plugins that could cause issues such as this.

    Posted 14 years ago on Monday August 16, 2010 | Permalink
  3. I am running W3 Total Cache

    Do you have any suggested settings for this? I have been very happy with it...

    Posted 14 years ago on Monday August 16, 2010 | Permalink
  4. The latest version of W3 Total Cache should whitelist the Gravity Forms related tables when Database Caching is turned on so that it doesn't interfere. Are you running the latest version of that plugin? Because it sounds like the caching is interfering.

    Posted 14 years ago on Monday August 16, 2010 | Permalink
  5. That was the problem. It did white list wp_rg_

    However as a security precaution my database does not have the prefix of wp

    Testing it out now

    Posted 14 years ago on Monday August 16, 2010 | Permalink
  6. Awww sounds like a bug in W3 Total Cache then. It needs to be intelligent enough to check the WordPress table prefix as not everyone uses wp_, hopefully that is something they can fix.

    Posted 14 years ago on Monday August 16, 2010 | Permalink
  7. Your diagnosis was correct. Once I changed the table prefix it worked well.

    Cheers.

    Posted 14 years ago on Monday August 16, 2010 | Permalink