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File upload associated with wrong entry

  1. geekjon
    Member

    I have a form where along with other info, a user can submit a file. The file is then put in the proper gravity forms upload folder. Here's the problem:

    On several occasions, the associated image has the correct file name, but the image itself belongs to another entry. Usually, the entry it belongs to is lost ( no email confirmation, no entry).

    I'm having trouble tracking down this problem, but it seems as though these entries collide when they are submitted at the same time. One entry goes missing, and the other has the wrong attachment.

    Posted 6 years ago on Friday May 10, 2013 | Permalink
  2. We have a similar problem. From time to time (we couldn't track down the cause yet), the uploaded images are getting attached to the wrong entry. This is really annoying and we couldn't find a valid solution yet. Any ideas anyone?

    Posted 6 years ago on Monday May 13, 2013 | Permalink
  3. geekjon
    Member

    I have turned off caching for the page with that form. I don't know if caching would cause the problem described, and I haven't had it disabled long enough to know if the problem is gone.

    Posted 6 years ago on Monday May 13, 2013 | Permalink
  4. David Peralty
    Administrator

    Let us know, as caching could be the issue. We have had a few people mention this recently, and we are looking into the source of the problem. Any information you can give us about your current set-ups may help (plugins, theme, caching settings, server, PHP version, etc...)

    Posted 6 years ago on Monday May 13, 2013 | Permalink
  5. TBWMS
    Member

    Anyone having any luck identifying the issue. I have a form that is requiring submissions of Word doc's for a writing competition that is ending this week and this is happening.

    What is happening is that there are two entries. Only one has a file associated with the entry but it is the file for the second entry and the first entry's file is missing.
    The entry that has a file associated was submitted at 11:43am and the second entry was at 11:45am.

    PHP Version 5.2.17
    MySQL Version 5.5.31
    WordPress Version 3.5.1
    Gravity Forms Version 1.7.2

    Posted 6 years ago on Monday May 13, 2013 | Permalink