I have both check with my host to assure that we have the correct permissions of 755 and made sure that PHP Safe mode is OFF, and yet the file uploader is STILL not working.
I have all appropriate logins and the chat log from the tech support
(5:19 pm) Chase: Which was I was told a Server limitation
(5:20 pm) Chase: From their support "I would suggest double checking the file permissions on the wp-content/uploads/gravity_forms folder and make sure it and all sub-folders have CHMOD 777 and test again."
(5:20 pm) Chase: but the folder is now "gravityforms"
(5:21 pm) Caleb L. I can set the permissions up for you now if you would like.
(5:22 pm) Chase: yes please
(5:22 pm) Caleb L. Okay one moment please.
(5:22 pm) Caleb L. Before we proceed I would only need to verify you as the account owner at this time. May I have the last four digits of the credit card on this account please, or Pay Pal transaction ID please? This is only for verification purposes. I can send a verification email to the primary email on this account now if needed as well. You would only need to respond to this email.
(5:23 pm) Chase: XXXX
(5:24 pm) Caleb L. Thank you.
(5:24 pm) Caleb L. Okay please try now.
(5:25 pm) Chase: Still no luck
(5:26 pm) Chase: if the permissions are set then I guess I have to take it up with plugin support yes?
(5:26 pm) Caleb L. Unfortunately you would need to do this Chase. I am sorry.
(5:26 pm) Chase: No worries
(5:27 pm) Chase: story of my life with this site.
(5:27 pm) Chase: thanks!
(5:27 pm) Caleb L. You're welcome! Is there anything else I can help you with today?
(5:28 pm) Chase: I'm sorry
(5:28 pm) Chase: but can we double check
(5:28 pm) Chase: 100% sure
(5:28 pm) Chase: that that plugin has all the permissions it could possibly need
(5:28 pm) Chase: to write
(5:28 pm) Chase: From their support "The path is your wp-content/uploads folder. Gravity Forms then creates a gravity_forms folder there where it stored any files that are uploaded and creates additional subdirectories.
Just FYI, web hosting is all about which support person you get. We had issues with our own host where we were told file permissions were set properly when really they were not. We didn't learn this until we discussed it with another support person who realized file permissions appeared to be correct, but not for the user account that the PHP was executing as. So never rule that out. "
(5:29 pm) Caleb L. Chase i can tell you that we do not allow permissions to be set to 777, but we do allow 755 which should give the proper access.
(5:29 pm) Caleb L. That may be the issue that the plugins does not work with 755 permissions.
(5:29 pm) Chase: Why don't we allow 777?
(5:30 pm) Caleb L. I have more information on this topic here:
(5:30 pm) Caleb L. The concern is giving writable permissions to Group and World. This allows hackers from the world wide web to edit your files. Thus, the last two digits of file permissions should never be 2, 3, 6, or 7.
(5:30 pm) Chase: also "There can be security restrictions on the user that runs WordPress or the web server, or ownership problems. "
(5:32 pm) Chase: Apparently that error message is strictly server side
(5:32 pm) Chase: so it's gotta be something wrong with the server
(5:34 pm) Caleb L. I apologize there is no server error at this time. It would seem that this plugin requires file permissions that we unfortunately do not allow. I can recommend contacting the plugin support to inquire as to why the plugin doe snot work with 755 permissions though.
(5:34 pm) Chase: Alright can I have a log of this tech support emailed to email@example.com
(5:36 pm) Chase: and is PHP safe mode on?
(5:36 pm) Caleb L. Yes of course! Once this chat is closed there will be an email to me option available for you.
(5:36 pm) Chase: ok
(5:36 pm) Chase: So PHP Safe Mode?
(5:37 pm) Caleb L. I will check that for you now . One moment please.
(5:41 pm) Caleb L. This would be off I can turn it on for you if needed.
(5:42 pm) Chase: i don't think that will help
(5:42 pm) Chase: will it?
(5:42 pm) Chase: If you have PHP Safe Mode turned ON on your web server, this could prevent it from being able to write/create folders and files to your server.
(5:42 pm) Caleb L. Unfortunately that would not help as it is already off.
(5:43 pm) Chase: Ok
(5:43 pm) Chase: To the support forums then
(5:43 pm) Chase: Thanks for your help Caleb
(5:43 pm) System Chat closed by customer request.
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