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First Form Frustrations

Gravity Support Forums » Plugin Support » Gravity Forms

  1. ShepherdJim
    Member

    I've just installed Gravity Forms on my "test" WP site. I'm building my first form in the WP Dashboard -- haven't even gotten to the point of trying to figure out how to place the form on one of my site's pages (???)

    ...anyway, I'm having trouble with some (most?) of the fields not being editable. I click on the little "edit" in the upper righthand corner of a field, a dashed line box appears around the field and the rectangle turns a deeper blue, but down in the bottom left corner of the browser window "javascript:void(0);" appears and the field is NOT editable. I've tried double clicking and anything else I can think of.

    The FIRST field, the one containing the title, description, etc. IS editable. But, all the fields below that are not behaving as expected.

    Posted 14 years ago on Tuesday October 20, 2009 | Permalink

  2. Carl Hancock
    Administrator

    Inserting a form into a page or post is simple. Create a page or post using WordPress, edit that page or post and click on the form icon in the Insert/Upload toolbar. Select the form you want to insert, and insert it into the page/post and publish that post.

    It sounds like you are having either 1) a browser issue or 2) a plugin conflict with another plugin you have installed. What you are experiencing shouldn't be happening.

    What operating system, browser and browser version are you using?

    How many other plugins do you have activated on this site?

    Posted 14 years ago on Tuesday October 20, 2009 | Permalink

  3. ShepherdJim
    Member

    Hey Carl,

    I'm on Windows XP SP3, Firefox 3.5.3.

    As soon as you raised the question of conflicting plugins I deactivated CFormsII , thinking that another "form plugin" might be conflicting, and Admin Links Widget, because it had always had problems of one kind or another. But, the trouble continued.

    The other plugins still active are:
    Akismet
    All in One SEO Pack
    Exclude Pages from Navigation
    NextGEN Gallery
    Page Management Dropdown
    Plugin Central
    WordPress Exploit Scanner
    WP-DBManager
    WP-PageNavi
    WP Shopping Cart

    I have deactivated and re-actived Gravity Forms a couple of times. After I'd first installed Gravity Forms it had had a problem automatically upgrading. But, I had deactivated it, and then it upgraded succesfully and I re-activated it.

    Do you think I should remove all the plugin files from the wp /plugins directory and then do a fresh upload?

    Jim

    Posted 14 years ago on Tuesday October 20, 2009 | Permalink

  4. Carl Hancock
    Administrator

    Ideally this is what you should try if you can:

    - Re-upload the plugin files as you mentioned and try a fresh install.

    If the problem persists after doing this:

    - Deactive all other plugins
    - Activate Gravity Forms
    - See if the problem still exists

    If the problem doesn't exist after doing the above:

    - Activate plugins one by one testing Gravity Forms after each one to see if the issue happens.

    If you encounter a plugin that is conflicting during the above process, let us know and we can look into why. It may be something we can fix, although it may not be as we can only make changes on our end.

    Unfortunately by WordPress plugins are a delicate thing, and it could very well be a plugin conflict that is causing the issue. What other plugins do is completely out of our control and unfortunately many aren't put together in a manner that takes into account what another plugin might be doing.

    Try the above and let me know how it goes. If things still don't work, let me know and we will dig deeper.

    Posted 14 years ago on Tuesday October 20, 2009 | Permalink

  5. ShepherdJim
    Member

    Hello Carl:

    Okay, I did as you suggested and, without any other plugins activated, Gravity Forms was working wonderfully *(see note below).

    Anyway, I started re-activating the other plugins -- testing Gravity Forms as I proceeded -- current activated plugins:

    Akismet
    All in One SEO Pack
    Gravity Forms
    Page Management Dropdown
    WP-DBManager
    WP Shopping Cart

    The problem returned after I installed WP Shopping Cart (a/k/a "WP e-Commerce http://www.instinct.co.nz/ )

    I am able to:

    1) create a new form
    2) delete a form
    3) add AND delete fields
    4) edit the FIRST (default) field
    5) insert ANY form onto a page -- even one created after installing the e-commerce plugin -- that being a form on which I've been unable to edit any of the fields

    I am NOT able to:

    1) edit any field BELOW the first default field of ANY form

    Jim

    *Note: in another thread -- I have added a re-captcha to one of the test forms on the site and have been unable to submit a successful re-captcha.

    Posted 14 years ago on Wednesday October 21, 2009 | Permalink

  6. Carl Hancock
    Administrator

    Hey Jim, got your email with the login. I will check it out. I have tested the plugin with WP e-Commerce before and it worked fine, and I know of other users who are using it.

    But a conflict doesn't surprise me depending on the version of WP E-Commerce as it is known to cause conflict with other plugins in the past due to poor coding practices.

    Posted 14 years ago on Wednesday October 21, 2009 | Permalink

  7. Carl Hancock
    Administrator

    The issue is WP E-Commerce is including an old version of the jQuery UI javascript library. Gravity Forms uses the latest version of this library. This is causing a conflict, which is why deactivating WP E-Commerce fixes the issue.

    You are running an old version of WP E-Commerce, there is a newer version out (3.7.4) that you may want to try out. It may fix he issue.

    WP E-Commerce guys need to be sure to keep the latest javascript libraries they are using up to date.

    Posted 14 years ago on Thursday October 22, 2009 | Permalink

  8. ShepherdJim
    Member

    Thank you! Updating the WP E-Commerce plugin seems to have unlocked full edit-ability of my Gravity Forms -- both re the forms I'd previously created and placed as well re new forms.

    ALL is GOOD with Gravity Forms!

    Meanwhile, something seems to be going on with the wp-e-commerce plugin.

    I hadn't updated that plugin because there had not been any notification on my Dashboard's Plugins list that there was an update available. AND, when I looked at the /plugins sub-directory on the server there was no folder for either /wp-shopping-cart OR /wp-e-commerce??! Weird: I had an active plugin in the Dashboard but no matching directory or files in the wp /plugins folder.

    I deactcivated the old vers of wp-e-commerce and manually uploaded the new version's /wp-e-commerce/ folder with files and activated that.

    But, as I said above, there is not any OLD folder (either /wp-e-commerce or /wp-shopping-cart) for me to delete. The plugin had been active, where are the files.

    I realize that this is the Gravity Forms Forum and only mention the above concerns re my wp-e-commerce installation on the chance that some of you GF users might have already run into this and figured it all out.

    Thanks again to Carl and the Gravity Forms crew!

    Jim

    Posted 14 years ago on Thursday October 22, 2009 | Permalink

  9. Carl Hancock
    Administrator

    For some strange reason WP E-Commerce appears twice in the repository, the newer 3.7.4 version and the older 3.6.12 version. The older version of WP E-Commerce installs to a folder called "compras-en-linea".

    Not sure what the guys at WP E-Commerce are doing. It's just one of a few strange things with that plugin.

    It is also titled WP E-Commerce when you browser the plugin directory but after you install it, it shows up as WP Shopping Cart in your plugin list. They aren't very consistent.

    Posted 14 years ago on Thursday October 22, 2009 | Permalink

  10. ShepherdJim
    Member

    I think that all of the older version of the WP E-Commerce plugin is gone from my /plugins directory.

    I feel for Instinct. I don't know how big a company they are, but just doing product display and shopping cart functionality is a BIG DEAL. Then you throw in communicating with a bunch of different payment gateways and they have a painful task.

    Believe me, I've spent a lot of time comparing and talking to a lot of merchant account and credit card processing people. They all speak double-talk, none the same brand of double-talk, and more than half of them don't really understand what they're talking about ...or at least not well enough to explain anything to a lay person like me.

    Again - thanks to all for solving THIS problem!

    Jim

    Posted 14 years ago on Thursday October 22, 2009 | Permalink