PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

First received form - how do I know visitor received my response? Preview note?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Starlight
    Member

    Hi everyone -

    Tried to search the forums on my question, and can't find anything relevant. As such, I've received my first official inquiry through Gravity, and I'm not sure if I'm using it properly.

    I clicked on "view" from the "entries page", and in the Notes section I answered her question.

    Am I supposed to do it that way?

    Below that it says "add note"and has a drop down box for "also email this note to", and I swear I selected her email, but...

    I received a copy of my response in my inbox, how do i know that she received my note back to her?

    When I click the drop down box for "also email this note to", does that mean it immediately goes to her?

    Can I preview it?

    Is there a copy of this somewhere, like an outbox?

    Here's my site: http://www.astrocleansology.com

    Thanks so much,
    Starlight

    Posted 13 years ago on Sunday February 13, 2011 | Permalink

  2. Carl Hancock
    Administrator

    It's best to respond to entries via email by configuring and then responding to Admin Notification emails. The Notes *DO* send to the user if you opt to email the note to the user. However, when they respond it's going to be via email anyway.

    I'm not sure what you are referring to as far as previewing, whatever you enter in the Note is what will be sent. Nothing more, nothing less. There is no outbox, it's immediately emailed via your web server. The Entry details and notes section aren't a full featured email system, there is no inbox/outbox. Entries are only added via forms, users can respond to Notes but it's done via email to your email address.

    Posted 13 years ago on Monday February 14, 2011 | Permalink