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Form confirmes when saved, but doesn't.

  1. Merijn Klerx
    Member

    Hello,
    Gravity Form is installed without problems, I can add/compose a new form, I get a conformation "You have successfully saved your form!". But the form isn't actually saved. Not listed and when asking for a preview I get the message "Oops! We could not locate your form." What can be wrong?

    Posted 9 years ago on Thursday November 18, 2010 | Permalink
  2. Sounds like a plugin or theme conflict. Let's start with testing for a plugin conflict.

    1. Deactivate ALL plugins
    2. Activate Gravity Forms
    3. Create a form and save it
    4. Check to see if the form saved properly

    If it did then it's a plugin conflict. To determine which plugin is causing the issue do the following:

    1. Activate each plugin one by one
    2. Test to see if you can create a form and save it after each one
    3. Check to see if the form saved properly
    4. Repeat with the next plugin

    When you encounter a plugin that is causing the form not to save, that plugin is doing something to interfere with the WordPress admin and is causing a problem.

    It's also possible your theme is causing the conflict as they work the same as plugins. To test for a theme conflict you would:

    1. Activate the default TwentyTen theme
    2. Test to see if you can create a form and save it after each one
    3. Check to see if the form saved properly

    If it does, then it's a theme issue. Something in your theme is causing the problem.

    Let us know how it goes.

    Posted 9 years ago on Thursday November 18, 2010 | Permalink
  3. Merijn Klerx
    Member

    Hi Carl,

    Thanks for your quick answer. I've tried the options you've described, but it still doesn't work. Can it be a read/write issue on the server?

    Posted 9 years ago on Friday November 19, 2010 | Permalink
  4. It's possible it's file permissions. Set the gravityforms plugin folder to CHMOD 777 and then test.

    Another possibility is it's a mod_security firewall issue. To test for this issue do the following:

    - Create a New Form
    - Only add a Paragraph text field to your form
    - Save the form
    - Go to Edit Forms
    - Select the form you just created
    - If the form saved fine, now add a checkbox, radio button and drop down fields to your form. Don't edit them, just add them and then save your form.
    - Go to Edit Forms
    - Select the form you just edited and see if your changes were saved

    If forms are saving fine with just a text field but not with drop down, checkbox and radio buttons then it is a mod_security firewall issue.

    See this post:

    http://forum.gravityhelp.com/topic/forms-not-updating-after-being-saved#post-10305

    Posted 9 years ago on Friday November 19, 2010 | Permalink