PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Form confirmes when saved, but doesn't.

  1. Merijn Klerx
    Member

    Hello,
    Gravity Form is installed without problems, I can add/compose a new form, I get a conformation "You have successfully saved your form!". But the form isn't actually saved. Not listed and when asking for a preview I get the message "Oops! We could not locate your form." What can be wrong?

    Posted 14 years ago on Thursday November 18, 2010 | Permalink
  2. Sounds like a plugin or theme conflict. Let's start with testing for a plugin conflict.

    1. Deactivate ALL plugins
    2. Activate Gravity Forms
    3. Create a form and save it
    4. Check to see if the form saved properly

    If it did then it's a plugin conflict. To determine which plugin is causing the issue do the following:

    1. Activate each plugin one by one
    2. Test to see if you can create a form and save it after each one
    3. Check to see if the form saved properly
    4. Repeat with the next plugin

    When you encounter a plugin that is causing the form not to save, that plugin is doing something to interfere with the WordPress admin and is causing a problem.

    It's also possible your theme is causing the conflict as they work the same as plugins. To test for a theme conflict you would:

    1. Activate the default TwentyTen theme
    2. Test to see if you can create a form and save it after each one
    3. Check to see if the form saved properly

    If it does, then it's a theme issue. Something in your theme is causing the problem.

    Let us know how it goes.

    Posted 14 years ago on Thursday November 18, 2010 | Permalink
  3. Merijn Klerx
    Member

    Hi Carl,

    Thanks for your quick answer. I've tried the options you've described, but it still doesn't work. Can it be a read/write issue on the server?

    Posted 14 years ago on Friday November 19, 2010 | Permalink
  4. It's possible it's file permissions. Set the gravityforms plugin folder to CHMOD 777 and then test.

    Another possibility is it's a mod_security firewall issue. To test for this issue do the following:

    - Create a New Form
    - Only add a Paragraph text field to your form
    - Save the form
    - Go to Edit Forms
    - Select the form you just created
    - If the form saved fine, now add a checkbox, radio button and drop down fields to your form. Don't edit them, just add them and then save your form.
    - Go to Edit Forms
    - Select the form you just edited and see if your changes were saved

    If forms are saving fine with just a text field but not with drop down, checkbox and radio buttons then it is a mod_security firewall issue.

    See this post:

    http://forum.gravityhelp.com/topic/forms-not-updating-after-being-saved#post-10305

    Posted 14 years ago on Friday November 19, 2010 | Permalink