Form displays in preview but not on page

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franclin
Member

My form works perfectly in preview mode but does not show up on the page. It was working but then I added logic to the second element and now it does not show.

http://ccarts.ca/get-involved/donate/

This is a donation page. I have tree radials. Donate $20, $200 or other. If 'other' is selected then display Product -user defined amount.

If I turn off the logic the form displays.

Regardless of the form being on or off the 'total' does not update. (it does in preview)

I have read that conflicting jquery versions can cause an issue. I've looked at the source and see two or three references to jQuery from plugins. Is this an issue and if so how to I set them to use the same version?

Posted 11 years ago on Tuesday June 26, 2012 | Permalink
David Peralty

The error I'm seeing is the following:

Uncaught ReferenceError: Cufon is not defined Colaborate-Thin_400-Colaborate-Medium_400.font.js:19
Uncaught ReferenceError: Cufon is not defined /get-involved/donate/:678
5Uncaught ReferenceError: Cufon is not defined /get-involved/donate/:676
Failed to load resource: the server responded with a status of 404 (Not Found) http://ccarts.ca/wp-content/themes/Nova-CCA/images/top-bg.png
25Uncaught ReferenceError: Cufon is not defined /get-involved/donate/:676
83
Uncaught ReferenceError: Cufon is not defined /get-involved/donate/:676
Uncaught ReferenceError: TB_blend is not defined
163
Uncaught ReferenceError: Cufon is not defined

Looks like your font replacement script isn't working correctly. Can you work on fixing this issue please?

I am not seeing other versions of JQuery currently, but if there is others on that page, you will have to find out which plugins are calling them, and disable those plugins, edit those plugins so they don't pull in their own copies of JQuery, or contact the plugin authors to have them update their plugin to not pull in their own copy of JQuery.

Posted 11 years ago on Tuesday June 26, 2012 | Permalink
franclin
Member

Where/how did you find the error?

Posted 11 years ago on Tuesday June 26, 2012 | Permalink
David Peralty

In Google Chrome, I loaded the link you sent, then I right clicked on the page and went to Inspect Element. Then I clicked on the Console Tab. This told me about the issues on the page.

Posted 11 years ago on Tuesday June 26, 2012 | Permalink
franclin
Member

Thanks, I'll look into the Cufon issue. (thought I had disabled it)

I've done more problem solving and I don't think Cufon is the issue. I've created a duplicate page and form and found that the logic is breaking the form.

If you look at this page: http://ccarts.ca/donate-test/
On this page I have two identical forms. The first form is the original that does not display on the page. The second form does display because I have removed the logic on the second product. — thoughts?

1st element:
Option1 $20
Option2 $200
Option3 set your own amount
(Properties: field type; radial buttons, required )
(Advanced: visibility 'everyone')

2nd element
(Properties: field type; user defined price)
(Advanced: enabled logic: hide this field if any of the following match: Donation options is not set your own donation)

Posted 11 years ago on Tuesday June 26, 2012 | Permalink
David Peralty

Usually the Conditional Logic issue is a JavaScript one. Can you try our normal troubleshooting steps to help identify the issue?

http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

Posted 11 years ago on Tuesday June 26, 2012 | Permalink
Chris Hajer
Key Master

This issue is still with Cufon. Because that is loaded with a script, the script error there is preventing the jQuery we need to display the form, from working. If you fix the Cufon error and any other JavaScript errors your form with conditional logic will work.

Posted 11 years ago on Wednesday June 27, 2012 | Permalink
franclin
Member

Thank you. I had not realized Cufon would cause this much conflict. I will search out the remaining Cufon scripts and remove it completely.

Ps I have re-created the form in another site with a different theme and it works brilliantly. Your support is much appreciated.

Posted 11 years ago on Wednesday June 27, 2012 | Permalink
Chris Hajer
Key Master

You're welcome. Let us know if you need anything else.

Posted 11 years ago on Wednesday June 27, 2012 | Permalink
robertrade
Member

Hello,

I'm having the same issue as his.

After I created the GravityForm and saved it, which the title would be "Contact". Then, I use the "Contact" title to open this page as shown here:

http://disabilitynews.com/contact/

I received the error message:

404! We couldn't find the page!

The page you are looking for does not exist. It appears you've missed your intended destination, either through a bad or outdated link, or a typo in the page you were hoping to reach.

404 Error the page that you are looking for does not exist go back. friend, go back

Please let me know what I did wrong.

Thanks!

Posted 11 years ago on Wednesday June 27, 2012 | Permalink
Chris Hajer
Key Master

You have a different issue actually.

You have to create a page called Contact, and embed the form into that page. Then it will be accessible at the URL you provided. The forms cannot live on their own. They need to be inserted into a page, post, template file or widget.

Please see here on how to embed a form:
http://www.gravityhelp.com/documentation/page/Embedding_A_Form

Posted 11 years ago on Wednesday June 27, 2012 | Permalink
simopetrelli
Member

I have the same problem franclin

The form works in preview but not on the page because the conditional logic
how can I do? I can not change theme
thanks a lot

Posted 11 years ago on Friday June 29, 2012 | Permalink
David Peralty

simonpetrelli, can you please make your own support request so we can go through the troubleshooting steps?

Posted 11 years ago on Friday June 29, 2012 | Permalink

This topic has been resolved and has been closed to new replies.