After clicking the submit button I do get the notification emails (user and admin) and an entry is created.
However from the website side there is no redirect page or 'thank you' message (tried to set both)...
I have no idea why it doesn't work.
Thanks.
Do you have a link to your form?
Try removing the AJAX on the form shortcode where you embed it on the page.
As far as notifications go, Gravity Forms does not actually send the email notifications. That is 100% handled by your web server. Gravity Forms uses the WordPress wp_mail() function, a built in WordPress function, to ask your web server to send the email notification.
This can happen when you do things such as configure the Send From address of email notifications to an email address that does not use the same domain name as the web site itself. Also, sometimes they can get spammed. Have you ruled these out already?
After that, it is entirely up to your web server to reliably send the email. Unfortunately, many web hosts are simply unreliable at handling email properly when sent via PHP. This results in unreliable performance.
The most reliable way to configure WordPress to handle sending email is going to be to use SMTP. You would do this by installing the WP Mail SMTP plugin and then contacting your web host to get the appropriate SMTP settings. You would then need to configure the Send From of your notifications so that it uses an address associated with that SMTP account.
http://wordpress.org/extend/plugins/wp-mail-smtp/
You can also test for theme/plugin conflicts, as we have seen plugins block notifications before:
http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict
@barak, I could not get the form to submit (although I suspect you received several entries from me - I just never saw the form submission complete); it just showed me the spinning AJAX gif. Looks like you are using WordPress 3.3.2 and Gravity Forms 1.6.11. WordPress 3.3.2 included jQuery 1.7.1 where Gravity Forms is looking for 1.8.3.
Do you have the option to check this site's themes and plugins for compatibility with WordPress 3.5, so you can update WordPress? I think we will have better luck troubleshooting your form with the latest WordPress and Gravity Forms.
Hi,
Here is a page that is not using AJAX:
http://176.58.105.231/test-form/
I am using WordPress 3.3.2 as you said.
As I said before the problem is getting the form to submit. Behind the scenes the entry is created and emails are sent.
Thanks.
ps
WordPress is saying "You have the latest version of WordPress.
You have the latest version of WordPress. You do not need to update. However, if you want to re-install version –, you can do so automatically or download the package and re-install manually:" (3.3.2)
You may have to manually update WordPress in that case. I'm not sure why your dashboard says that, because it's not true: WordPress 3.5.1 is out.
Please see if your theme and plugins are compatible with the latest WordPress version and update if you can. Then we will help you further troubleshoot.
I have the exact same issue. But my form WAS submitting completely normally a few minutes before. But after I removed and replaced the Name field set (first name, last name) with normal text fields, my form does not redirect to confirmation page nor confirmation message. I checked all my other settings, and I don't remember making any major edits to functions.php either.
Any news on what causes the form submit to hang? the ajax status wheel just spins on and on...
Handling via priority support.
