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Form is Inaccesible (front and backend)

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Chris
    Member

    One of our DB administrators was fixing some text changes/updates to a certain term on our wordpress pages/forms via the database and on one form, after changing the text that was in a notification (via their database tool), the form is now broken.

    If I click edit the form, it says it has no fields and wants me to create them. If I try and update the settings, notifications, etc, there are none. It even has a blank form ID when clicking into it.

    In the forms list, It shows it as a form that exists with views and entries but nothing is accesible to edit. I am also unable to export any of the entries. On the public page, the page says "Oops! We could not locate your form."

    Everything in the database seems to be fine as far as data.

    Any help would be much appreciated.

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  2. Chris
    Member

    Wordpress: 3.5.2
    Gravity Forms: 1.7.6

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  3. Richard Vav
    Administrator

    It sounds like the edit corrupted the form data, can you try installing and running the Meta Recovery Tool which you can download from the Download Gravity Forms page

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  4. Chris
    Member

    Just ran that tool and it completed successfully but did not fix the issue.

    Any other ideas?

    I appreciate the help.

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  5. David Peralty

    At this time, you might need to reload the database from a backup if you want it to work correctly as serialized arrays were probably corrupted/effected in the updates made.

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  6. Chris
    Member

    and hypothetically, if there isn't a backup? This form is pretty new and I'm not sure they have the backups for it yet.

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  7. David Peralty

    If there isn't a backup, and the meta recovery didn't work, you are probably going to have to recreate the form.

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  8. Chris
    Member

    I was able to export the form just fine and import it which created a duplicate of the form so it can work from here on out.

    Is there a logical way to export the entry data from the old form in the database that makes sense?

    Thanks

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  9. David Peralty

    You can export the data using the Export Entries option in our Import/Export system. You won't be able to re-import the data, but at least you'll be able to have a copy of it you can use.

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  10. Chris
    Member

    Due to the issues of the form, the data export option does not work for this form... (but the data is still in the actual database)

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  11. David Peralty

    Someone broke things pretty badly, eh? I don't know how to export the data any other way and keep it usable. I'll ping our development team as they might have suggestions.

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  12. Chris
    Member

    I guess... the only thing someone did was edit one single word in the "wp_rg_form_meta > notifications column" for this particular form. That word was "The" to "the" which completely broke the form.

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  13. David Peralty

    It is unusual that a change like that would cause such a problem, but they should have done so through the form builder rather than the database. Serialized data is super touchy. I've sent an e-mail to our development team to look at this thread.

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  14. Chris
    Member

    Yeah, they were doing a mass change throughout the website for that same text and just didn't realize that this certain piece of data was "special"

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  15. David Peralty

    If you could send me the admin login details, ftp details and database details, I could get one of our developers to take a look. Please send it all to peralty@rocketgenius.com and include a link to this thread so I know why I received it all. All my best!

    Posted 11 years ago on Thursday July 4, 2013 | Permalink

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