I have several forms on a website. They all work fine except for one which sends several (3 to 6) notifications every time someone submits the form. All of the notifications say the same thing. Any thoughts?
This is the form:
http://wcsalumni.net/2010/homecoming
Thanks,
Ben
Is the form also saving multiple entries or just sending multiple notifications?
Typically when a form creates duplicate entries or sends multiple notifications it is due to a theme or plugin conflict causing the form to submit multiple times. We have seen this happen with the Headspace plugin, although it comes and goes as the Headspace developer changes his plugin. Not sure what he is doing sometimes...
But I would first check for theme and plugin conflicts. To do so you need to activate the default theme and then test that form. If it works then there is a theme conflict, probably something in your functions.php file that is causing a conflict with the form submission.
If it's not the theme then you need to test plugins by deactivating them all and then activate only Gravity Forms. Then activate each plugin one by one, and test the form that is sending multiple notifications after each one until you determine if a plugin is causing the issue to occur.
Thanks Carl. I'll check the plugins and things. It's strange to me that it's just this form, not the others on the site. The form IS recording multiple entries, as well as sending them. If I figure out what's causing this I'll report back to the forum.
Carl - the issue seems to be with the theme, not the plugins. What might cause this in the theme? I'm using this: (http://templatic.com/ecommerce-themes/store)
Any tips on how to resolve this?
Thanks,
Ben
I've never used that theme. It is most likely something in the functions.php file. What you may have to do is start temporarily removing things from the functions.php file and test the form submission until you find which code is causing the issue. Something isn't coded properly in the theme which is causing the issue.
You may want to setup a test site to do this. Be sure to make a backup of the file before you start removing code. But you need to do some debugging to determine what functionality is causing the problem.
I found that a plugin called in functions.php called rs-event.php (http://svionline.org/svi/wp-content/plugins/README.html) is causing the problem.
Looks like that plugin hasn't been updated since 2006, but it was included with the theme I bought.
Anyway, removing that seems to solve the problem with the multiple entries.
Thanks for your help!
I'm not surprised. Some of the theme shops that churn out themes do so by using other peoples code... because it's GPL and they can do so. Unfortunately the side effect of that is they are then selling code they didn't write, could be outdated and they know the ramifications of using it. Glad you figured it out!
