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Form missing from dashboard

Gravity Support Forums » Plugin Support » Gravity Forms

  1. darcara
    Member

    I am not a programmer, so this is probably a dumb question, but I am stuck in the process. I have my site up and working all except for the Contact Me page (site http://www.arcarahomes.com). I have reworked the site recently and am on all the latest versions of wordpress and studiopress' agentpress theme. Before I started all this work I had a working Contact Me page using Gravity Forms. Now I don't even have a Forms section on my dashboard... so I figured maybe I needed a new license of gravity forms. I purchased a new license and downloaded the zip file. When I tried to upload it to my site it failed, saying that /data/s06/dom520/httpdocs/wp-content/plugins/gravityforms/ already exists. However, I can't find it anywhere in searching for plugins, active, inactive, nowhere. I also haven't been prompted for my new license number. Where in limbo am I stuck? Any help would be appreciated.

    Posted 11 years ago on Thursday February 21, 2013 | Permalink

  2. Chris Hajer
    Key Master

    It's not related to your license key. If you lose access to your forms menu, it is likely a theme or plugin conflict. Or, possibly you installed a role management plugin like "Members" by Justin Tadlock and you need to grant permissions to Gravity Forms capabilities.

    http://wordpress.org/extend/plugins/members/

    You can check for theme and plugin conflicts by using these instructions http://rkt.gs/testing

    If you moved your site or changed you domain name, let us know that too.

    Posted 11 years ago on Saturday February 23, 2013 | Permalink