PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Form missing from dashboard

  1. I am not a programmer, so this is probably a dumb question, but I am stuck in the process. I have my site up and working all except for the Contact Me page (site I have reworked the site recently and am on all the latest versions of wordpress and studiopress' agentpress theme. Before I started all this work I had a working Contact Me page using Gravity Forms. Now I don't even have a Forms section on my dashboard... so I figured maybe I needed a new license of gravity forms. I purchased a new license and downloaded the zip file. When I tried to upload it to my site it failed, saying that /data/s06/dom520/httpdocs/wp-content/plugins/gravityforms/ already exists. However, I can't find it anywhere in searching for plugins, active, inactive, nowhere. I also haven't been prompted for my new license number. Where in limbo am I stuck? Any help would be appreciated.

    Posted 10 years ago on Thursday February 21, 2013 | Permalink
  2. It's not related to your license key. If you lose access to your forms menu, it is likely a theme or plugin conflict. Or, possibly you installed a role management plugin like "Members" by Justin Tadlock and you need to grant permissions to Gravity Forms capabilities.

    You can check for theme and plugin conflicts by using these instructions

    If you moved your site or changed you domain name, let us know that too.

    Posted 10 years ago on Saturday February 23, 2013 | Permalink