PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Form No Longer Shown after Update

Gravity Support Forums » Plugin Support » Gravity Forms

  1. adfnisbet
    Member

    Our contact form was working perfectly fine until we upgraded to Gravity Form 1.7.4. The form is still viewable in the back-end, and there are no error messages, but it does not display on the front-end at all. The site is running on WP 3.5.1. Please advise.

    Posted 11 years ago on Thursday May 23, 2013 | Permalink

  2. Rob Harrell
    Member

    Do you have a link to your form page on the front-end?

    Posted 11 years ago on Thursday May 23, 2013 | Permalink

  3. corpdisk
    Member

    I am having the same issue, the form is active, and it is inserted onto a post but doesn't show. Here are the posts that should have forms:
    http://infoproducts.disk.com/contact-us/#
    http://infoproducts.disk.com/request-a-quote/#

    Posted 11 years ago on Tuesday June 18, 2013 | Permalink

  4. David Peralty

    corpdisk - I see a form on both pages you linked to.

    Posted 11 years ago on Tuesday June 18, 2013 | Permalink

  5. Richard Vav
    Administrator

    @corpdisk like David says both those forms are visible, that said I did take a look at your page's source code and have spotted an issue which will cause a form that uses conditional logic not to appear. You are loading jQuery twice, the correct version (1.8.3 for WordPress 3.5.1) is being loaded by the WordPress enqueue system in the page header but then down in your footer you are loading an old version from the Google CDN

    <script type="text/javascript" src="http://ajax.googleapis.com/ajax/libs/jquery/1.7.2/jquery.min.js"></script>

    This second call should be removed as it not advisable to load multiple copies of a script like jQuery, and scripts like jQuery should always be included using the WordPress enqueue system to ensure that both themes and plugins only ever include them once on a page.

    Regards,
    Richard

    Posted 11 years ago on Tuesday June 18, 2013 | Permalink

  6. corpdisk
    Member

    Thanks guys! It turned out to be the theme added additional copies of the script, and an outdated one to boot.

    Appreciate the input, thank you!!!

    Posted 11 years ago on Tuesday June 18, 2013 | Permalink

  7. Richard Vav
    Administrator

    You're welcome, I am glad you figured it out.

    Posted 11 years ago on Wednesday June 19, 2013 | Permalink

This topic has been resolved and has been closed to new replies.