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Form Not Displaying after upgrade - also no email notifications working at all

  1. I have been working on a new order form for our new website and I had it functioning yesterday. Today I upgraded to the latest version and 2 things have stopped working

    - Form will not display at all on the page
    - Form will not send emails to our email address - we see the entries in our website but nothing comes through on email.

    I would greatly appreciate any help and support on this as I have explored every option I can think of.

    Conor

    Posted 5 years ago on Tuesday September 18, 2012 | Permalink
  2. 1. Try a completely different browser to ensure there is no cached JavaScript or jQuery.

    2. Please post a link to the page where the form is embedded so we can take a look.

    3. You can always begin by testing for theme and plugin conflicts http://rkt.gs/testing

    What version of WordPress and Gravity Forms are you using? Any other things you updated at the same time?

    Posted 5 years ago on Tuesday September 18, 2012 | Permalink
  3. Hey Chris,

    Thanks for the response, the url is http://numbernumbernumber.com/~realcorp/order-form/ . I only updated the gravity forms plugin nothing else.

    I have tried Safari, Chrome, & Firefox with no luck, any and all help would be greatly appreciated. Thanks for your help!

    Posted 5 years ago on Wednesday September 19, 2012 | Permalink
  4. Desmond
    Member

    I'm seeing the same issue with notifications to us (not the form user) no longer coming through after upgrading Gravity Forms today. I also noticed that the notification that goes to the user lists a server email and not the name and email that I designated in the form's settings.

    Posted 5 years ago on Wednesday September 19, 2012 | Permalink
  5. @scdesmond, please being a new topic for your issue. Every situation is different and we need to focus on troubleshooting one site at a time. Thank you.

    Posted 5 years ago on Wednesday September 19, 2012 | Permalink
  6. @realfoto - you are loading at least two copies of jQuery.

    Line 43 of the source:
    <sc ript type='text/javascript' src='http://numbernumbernumber.com/~realcorp/wp-includes/js/jquery/jquery.js?ver=1.7.2'></script>

    Line 58 of the source:
    <sc ript src="https://ajax.googleapis.com/ajax/libs/jquery/1.7.2/jquery.min.js" type="text/javascript"></script>

    Get rid of one of those copies (probably best to let WordPress load its own, the first one, and get rid of the other one) and let us know when you do. We will take a look again for jQuery conflicts at that point.

    Posted 5 years ago on Wednesday September 19, 2012 | Permalink
  7. Hey Chris,

    Thanks for the help! I have removed it now.... I am still getting the same error.
    Uncaught TypeError: Object [object Object] has no method 'textareaCount' /~realcorp/order-form/:133

    I think. Sorry for being a pain. Once we have this fixed will you be able to help me with the notifications issue?

    Cheers!

    Posted 5 years ago on Thursday September 20, 2012 | Permalink
  8. So we got the form to show! My developer stepped in and helped out. We are still having trouble with the email notifications not coming through. Any suggestions?

    Posted 5 years ago on Thursday September 20, 2012 | Permalink