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Form not recognizing field values in IE9

  1. Hi, here's my form:

    It works fine in Chrome and Firefox, but when I try it in IE9, it keeps telling me that "There was a problem with your submission. Errors have been highlighted below," and the Name, Email and Phone fields are empty. I've also had users complain that when they submit a form in IE, they get a blank page (and the entry wasn't submitted), but I've been unable to reproduce that problem.

    Any idea what could be causing the problem?

    Posted 11 years ago on Wednesday March 6, 2013 | Permalink
  2. Further research into the problem has shown this:
    -- It seems to be a conflict with WPML that's causing the problem. When I deactivate the plugin, the form works fine, but I get the same problem when I reactivate it. I didn't create a translated version of the form, but I downloaded and activated the Gravity Forms Multilingual plugin to see if that would help. It did not.

    -- I turned on debugging, and while it killed all the CSS in my document, the form actually worked in IE this time. Not sure what that means.

    Any ideas what steps I should take now?

    Posted 11 years ago on Wednesday March 6, 2013 | Permalink
  3. Okay, I had to move to a different solution for this form. If you've seen this problem before, I'd love to have an answer for the future, but I've moved on to something else for this project.

    Posted 11 years ago on Thursday March 7, 2013 | Permalink
  4. I've not yet seen that problem with WPML. Sorry you had to find another solution for this form. If I had to guess, I would say the problem is with the extremely old versions of jQuery being loaded:

    <script type="text/javascript" src="">
    // and
    <script src="//" type="text/javascript">

    WordPress 3.5.1 and Gravity Forms 1.6.12 require jQuery 1.8.3, and that's what would be loaded by WordPress by default. That is being override by a plugin or your theme. I can't be sure if that's what the problem was since I don't see a Gravity Form on that page any longer.

    It could also be from invalid HTML in the page. Different browser react differently to invalid HTML. Please take a shot at validation:

    Posted 11 years ago on Tuesday March 12, 2013 | Permalink
  5. Thanks for the response. I'll investigate that jQuery issue.

    Posted 11 years ago on Wednesday March 13, 2013 | Permalink