PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Form not saved

Gravity Support Forums » Plugin Support » Gravity Forms

  1. ronikripper
    Member

    We have recently added Gravity forms on our site. We are trying to save a new form and it doesn't works. Button simply does not work. We have tried uninstalling and reinstalling the plugin. Can you help us?

    Posted 11 years ago on Wednesday January 16, 2013 | Permalink

  2. Chris Hajer
    Key Master

    Please ensure you are using the latest Gravity Forms and WordPress (currently 1.6.11 and 3.5, respectively.) If that is true, please proceed to checking for theme and plugin conflicts by following these instructions http://rkt.gs/testing

    It could also be a memory issue on the host, but that normally presents a different sort of error. If the problem does not seem to be from a theme or plugin, please let us know how much RAM is available to PHP and WordPress.

    Posted 11 years ago on Wednesday January 16, 2013 | Permalink

  3. ronikripper
    Member

    Thank you for yo answer.

    We have the latest version for the plugin and Wordpress, after we upgrade Wordpress to 3.5 version, the plugin worked just fine.
    Now we can't edit or save any form field.

    Posted 11 years ago on Wednesday January 16, 2013 | Permalink

  4. Chris Hajer
    Key Master

    One other thing to try is a completely different browser. Sometimes cached JavaScript can cause this. If that does not work, please check for theme and plugin conflicts http://rkt.gs/testing

    If you post a link to the site where a Gravity Form is embedded, we might be able to tell from the front end if there are conflicts which could affect the form builder.

    Posted 11 years ago on Wednesday January 16, 2013 | Permalink

  5. ronikripper
    Member

    We try in different browsers and nothing's changed.

    The link is: http://www.networksthatmatter.com/clear
    We've created a form that can be viewed on: http://www.networksthatmatter.com/clear/get-clear/
    But when we try to create another form, we couldnt.

    Posted 11 years ago on Wednesday January 16, 2013 | Permalink

  6. David Peralty

    Did you go through the theme/plugin conflicts troubleshooting list? Nine times out of ten, going through that solves the problem or at least identifies it.

    Posted 11 years ago on Wednesday January 16, 2013 | Permalink

  7. ronikripper
    Member

    Yes, we try it all!!

    Posted 11 years ago on Wednesday January 16, 2013 | Permalink