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Form Not Sending Email

Gravity Support Forums » Plugin Support » Gravity Forms

  1. robobobo
    Member

    I've been having some problems with http://www.rigimed.com - the contact form on the contact page doesn't send an email when you hit submit. The entries show up in the gravity forms backend, but an email is not sent to the specified address. I've tried this multiple times.

    The server is a windows based server as far as I know, so I'm wondering could this be causing it?

    Gravity forms seems happy with the server specs however so I'm slightly confused here.

    Any idea why it's not sending the email with the form data? I also have notifications turned on but still no email is sent, and I've triple checked the address their sending to.

    PHP Version 5.2.14
    MySQL Version 5.1.51
    WordPress Version 3.4.1
    Gravity Forms Version 1.6.4.5.4

    Cheers

    Posted 12 years ago on Monday August 27, 2012 | Permalink

  2. David Peralty

    This is a common issue. Gravity Forms uses the wp-mail.php (WordPress sendmail) functions, and if your server isn't configured in a way that allows you to use this, then Gravity Forms can't send notifications. Our recommendation is to install and configure a WordPress SMTP plugin to help force the send of an e-mail notification.

    Posted 12 years ago on Monday August 27, 2012 | Permalink

  3. robobobo
    Member

    Thanks for your reply David. I've installed http://wordpress.org/extend/plugins/wp-mail-smtp/ to try and solve the problem. However I'm not certain how to configure it. I tried send a test email with the plugin, and it's failed every time. I've switched back and fort between using SMTP and the Mail() function.

    Have you any tips as to how to set this up to make it work?

    Cheers

    Posted 12 years ago on Monday August 27, 2012 | Permalink

  4. Chris Hajer
    Key Master

    There are no specific tips. You need to have an SMTP server to use to send mail, which will normally require a username, password and possible a port, and any SSL/TLS setting. If the test fails, it's because this part is not set up correctly. Until it's configured, it will never send email from your WordPress site or Gravity Forms.

    Can you post the settings you are trying to use for the SMTP server (edit the password out with *** if you want.)

    Posted 12 years ago on Tuesday August 28, 2012 | Permalink

  5. mhorrocks
    Member

    I'm a longtime user of gravity forms, and am also having notifications issues lately. We've noticed this across two or three forms - and its tachy - sometimes we'll get the notification and sometimes not. We are checking spam - not there. It appears the email is occasionally not coming through at all. Oddly enough, when I test the form that's giving me issues, it comes through just fine, to all notification addresses. I will install an SMTP plugin now, but I can't imagine why this is happening randomly, and after so many years of perfect usage. We are on google apps for our email server, and most of us strictly use webmail. PLEASE HELP!!! :) Thank you.

    Posted 12 years ago on Thursday August 30, 2012 | Permalink

  6. Chris Hajer
    Key Master

    Please try installing an SMTP plugin: it will help with email delivery. We normally recommend one of these two:

    http://wordpress.org/extend/plugins/configure-smtp/
    http://wordpress.org/extend/plugins/wp-mail-smtp/

    Reliable email delivery is a surprisingly complex problem:
    http://yoast.com/email-reliability/

    Posted 12 years ago on Thursday August 30, 2012 | Permalink

  7. mhorrocks
    Member

    Thanks Chris, I did this last night. Can you explain why this had never been a problem till the last couple of months?

    Posted 12 years ago on Thursday August 30, 2012 | Permalink

  8. David Peralty

    This problem exists because Gravity Forms, like many plugins uses WordPress' built-in wp-mail.php file to send mail. If your host changes settings, or some program decides you've sent too many e-mails this way, you can start seeing issues. There are a myriad of factors that can go into causing these types of problems, but our solution of setting up a real SMTP gateway for e-mail to go through for WordPress seems to rectify all but the most stubborn of issues.

    Posted 12 years ago on Thursday August 30, 2012 | Permalink

  9. mrwilljackson
    Member

    I'd been experiencing recent problems with notifications as well (where they had worked on the past) the 'configure-smtp' plugin seemed to resolve the issue for me.

    cheers

    Will

    Posted 12 years ago on Thursday September 6, 2012 | Permalink

  10. David Peralty

    Glad to hear it Will. We all owe the folks that made that plugin a great deal for their work.

    Posted 12 years ago on Thursday September 6, 2012 | Permalink

This topic has been resolved and has been closed to new replies.