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Form not showing on Internet Explorer

Gravity Support Forums » Plugin Support » Gravity Forms

  1. guillopuyol
    Member

    Hey guys,

    I got a form that has been working normally, and I recently applied a GF update which caused this form not to show on IE. It is interesting that other forms in the same site DO show up.

    The form also shows on other browsers.

    Looking at the code I see:

    '<div class='gf_browser_ie gf_browser_ie9 gform_wrapper' id='gform_wrapper_1' style='display:none'>' Which is likely the culprit, but I don't know when or where this code got inserted.

    You can see the form here: http://www.katydogkennels.com/pre-registration/

    Thanks in advance for your help and quick response.

    Guillermo

    Posted 11 years ago on Thursday May 24, 2012 | Permalink

  2. Rob Harrell
    Member

    The display none shows when the form has conditional logic in it. The JS, when working correctly, then shows the form and the display:none on the wrapper isn't an issue. If there are errors, the form will not show, as the display:none does take precedence.

    Could you export this form and send the XML file to me to rob@rocketgenius.com so I can take a look at it locally. Please reference this post in your email.

    Posted 11 years ago on Thursday May 24, 2012 | Permalink

  3. guillopuyol
    Member

    Rob, I think I fixed it... The form shortcode was incorrectly wrapped with H3 tags... this apparently caused the problem. I am still checking to make sure.

    Posted 11 years ago on Thursday May 24, 2012 | Permalink

  4. Rob Harrell
    Member

    Cool, looks good over here.

    Posted 11 years ago on Thursday May 24, 2012 | Permalink