PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Form not showing up on web pages. While another form is.

Gravity Support Forums » Plugin Support » Gravity Forms

  1. marmaris
    Member

    Hello,
    I am writing to ask if someone from support could take a look at one of my forms. The problem I am having is it is not showing up on any one of my web pages. I have created another form with different fields and that one is showing up fine on any page. But the other form is not showing up on any one of the pages even though you can see the form code in the source code in chrome.

    At first I thought it may be the plugins but if it were then the other form would not work either. Again I thought maybe the theme but the only theme I ever use with all of my websites together with gravity forms is Platform Pro. So that's not it.

    I have added the non working form on this page:

    http://www.adorestudy.com/dil-okullari/akademik-raporlama-formu/

    and using google chrome you can see the source code of the form but not on the frontend.

    If I can pass on the login details can someone please get back to as soon as they can regarding this problem?

    Thank you kindly in advance for your assistance.

    Posted 13 years ago on Wednesday July 27, 2011 | Permalink

  2. Carl Hancock
    Administrator

    There is a javascript error on the page which is preventing the form from being displayed as it uses conditional logic which relies on javascript. I have forwarded this to one of our developers who is going to take a look and see what is going on.

    Posted 13 years ago on Wednesday July 27, 2011 | Permalink

  3. marmaris
    Member

    Thank you for replying Carl. I will wait to hear from you or them.

    Posted 13 years ago on Wednesday July 27, 2011 | Permalink

  4. marmaris
    Member

    Any further news on this subject? Thank you.

    Posted 13 years ago on Thursday July 28, 2011 | Permalink

  5. David Smith
    Member

    Hi Marmaris,

    Looks like the textarea script is generating an error and not being loaded correctly:

    http://adorestudy.com/wp-content/plugins/gravityforms/js/jquery.textareaCounter.plugin.js?ver=1.5.2.8

    I suggest first deleting Gravity Forms and then re-upload it. You do NOT need to completely uninstall Gravity Forms (aka, all form and entry data) just the files.

    Posted 13 years ago on Thursday July 28, 2011 | Permalink

  6. marmaris
    Member

    Thank you David for your reply.

    Just to understand you 100%.....

    I do not deactivate the plugin and I do not uninstall the plugin, I simply delete the gravity forms files from the server and then re upload the same files to the plugin directory? Is this correct?

    Thank you.

    Posted 13 years ago on Sunday July 31, 2011 | Permalink

  7. Chris Hajer
    Key Master

    @marmaris - when you remove the files, you are doing the same as deactivating and uninstalling. After you remove the files and visit the WordPress admin panel to manage plugins, you will get a message up top that says:

    "The plugin gravityforms/gravityforms.php has been deactivated due to an error: Plugin file does not exist."

    http://minus.com/mdhZmNh

    Removing the gravityforms folder uninstalled the plugin and deactivated it at the same time. Then re-upload all the plugin files. Then activate the Gravity Forms plugin. You will see that all your forms are still there and all your settings and entries as well.

    It's a clean way of replacing all the Gravity Forms plugin files to help resolve your initial error.

    There is a button in the Gravity Forms admin that will remove everything related to Gravity Forms from your database. I'm not going to show you that since that's NOT what you want to do. You want to just upload the plugin again to be sure you have all the files in the proper place.

    Posted 13 years ago on Sunday July 31, 2011 | Permalink

  8. marmaris
    Member

    Thank you Chris for clarifying. However the process did not work. Is there another method that I can try?

    http://adorestudy.com/dil-okullari/akademik-raporlama-formu/

    The form is here. But again not showing. I deleted the shortcode and then added it again. Still nothing.

    Should I use the Gravity Forms Meta Recovery Tool?

    Thank you.

    Posted 13 years ago on Sunday July 31, 2011 | Permalink

  9. Chris Hajer
    Key Master

    The only reason to use the meta recovery tool is if you moved the forms from one domain to another, or moved the whole site. Is that your case?

    If these forms have always been on this site and never exported or imported, you should not need the meta recovery tool.

    The issue is still with this file:
    http://adorestudy.com/wp-content/plugins/gravityforms/js/jquery.textareaCounter.plugin.js?ver=1.5.2.8

    An error code 406 from the web server. That's not normal. Have you tried contacting your host to see what might be causing that? You don't have much control over that status code.

    Posted 13 years ago on Sunday July 31, 2011 | Permalink

  10. Chris Hajer
    Key Master

    Maybe the server has mod_security (or equivalent for LightSpeed) and that's causing problems? It does not appear to be anything with Gravity Forms, but with the server configuration.

    Also, for the meantime, I think if you turn off the maximum 300 character setting you have for one of the fields, the form will work. At least until you resolve this 406 error code.

    Posted 13 years ago on Sunday July 31, 2011 | Permalink

  11. marmaris
    Member

    Turning off the 300 character setting did the job! Thank you very much Chris :)

    Posted 13 years ago on Monday August 1, 2011 | Permalink

This topic has been resolved and has been closed to new replies.