PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Form options not saving

  1. I have an issue with the forms not saving the options.
    The main issue is it doesn't save the Confirmation option.
    I go > Form > Edit > Form Settings > Confirmation Message > Page > Thank you page.
    It seems to save and when I go back into the form it doesn't display the saved option.
    Any ideas?
    Thanks
    Henry

    Posted 7 years ago on Tuesday February 7, 2012 | Permalink
  2. Hi, Henry,

    This could be caused by a conflict with a theme or plugin. Can you run through the steps in http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict to make sure that isn't the issue?

    Also, there might be errors that will help us figure out what the problem is. To show errors, you can turn on debugging in your wp-config.php file.

    define('WP_DEBUG', true);

    If you do this and see errors, can you include them in this post and we can go from there.

    Posted 7 years ago on Monday February 13, 2012 | Permalink

This topic has been resolved and has been closed to new replies.