PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Form Preview does not reflect actual form on site

  1. jkong
    Member

    When I created a new form, I added the following text to the Untitled Form widget that is in the default top position of the form:

    "Have a comment or question? Shoot me a message using the form below. Thanks!"

    This text corrects appears right above the "Your Name" widget in the form preview as expected.

    But when I published the page, I don't see the text "Have a comment or question? Shoot me a message using the form below. Thanks!" at all. You can see what I mean here:

    http://www.southbayspots.com/contact/

    Posted 14 years ago on Thursday May 27, 2010 | Permalink
  2. You're talking about the form description. When embedding a form, you have the option to display the form title and form description above the form.

    screenshot

    It sounds like you've unchecked the option to display the description. If you check your page in the admin, your shortcode probably has the description set to false.. something like this.

    [gravityform id=1 name=ContactForm 1 title=false description=false]

    if so, you can simply delete the "description=false" portion of the shortcode, save the page and you should then see the description output along with the form.

    Posted 14 years ago on Thursday May 27, 2010 | Permalink
  3. jkong
    Member

    Deleting the "description=false" portion of the shortcode worked. Much appreciated.

    I guess I should have figured that out by looking at the code, but I'm code illiterate and I glossed over it... :)

    Posted 14 years ago on Thursday May 27, 2010 | Permalink
  4. Wonderful. Thanks for the update.

    Posted 14 years ago on Thursday May 27, 2010 | Permalink

This topic has been resolved and has been closed to new replies.