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Form returning an "There was a problem with your submission" error

Gravity Support Forums » Plugin Support » Gravity Forms

  1. John Preston
    Member

    The "Work Phone" field is returning an error and the form never gets sent to me. Not sure what has happened.

    http://k9toronto.com/sign-up/

    Thanks

    John

    Posted 14 years ago on Thursday February 4, 2010 | Permalink

  2. John Preston
    Member

    It now appears that it is all phone number fields that can possibly return an error message. Is there a fix for this coming soon or is this something that I could repair myself? NOTE: Not all form submissions result in error messages.

    John

    Posted 14 years ago on Thursday February 4, 2010 | Permalink

  3. Carl Hancock
    Administrator

    Hello John, I submitted a test form and didn't have any problems submitting your form. Can you contact us via the Contact Us form with additional information and a WordPress Login for this site so we can take a look at your form?

    Also include examples of phone numbers you have tried to use on the form that resulted in an error. This is important so we can try and replicate the issue as our initial test worked fine.

    Thanks!

    Posted 14 years ago on Thursday February 4, 2010 | Permalink

  4. John Preston
    Member

    A couple of the "phone" fields turned out to be "number" fields, which when I replaced them with proper "phone" fields, the problem seems to have disappeared. My bad :(

    However, I've noticed that when I get an error (by purposely not inputting all 10 digits in a phone field), and then correct the problem, the form processes properly with the closing thank you notice, but it doesn't always send me an email notification (twice it didn't, once it did). Still looking into this and will repost later.

    Posted 14 years ago on Monday February 8, 2010 | Permalink

  5. Carl Hancock
    Administrator

    Thanks John, keep us posted!

    Posted 14 years ago on Monday February 8, 2010 | Permalink