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Form save entries when cancel PayPal

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. madochu
    Member

    Hi there.
    I've a question.
    If you fill a form with the PayPal Add-on activated and well configurated and you are redirected to PayPal to make the payment but you cancel the process with the PayPal cancel and go back button (so the payment is not made), then an entrie is saved with the data although the payment is not made. Is there any option so no data are saved until the payment is complete?
    Thanks a lot for your help and good work.

    Posted 12 years ago on Thursday August 30, 2012 | Permalink

  2. Chris Hajer
    Key Master

    The entry is saved when the form is submitted. It is up to you to check the payment status and ensure is has been completed with PayPal before you act further on it.

    If you are creating posts, there is an option to not publish the post unless payment is completed. Entries do not work like that.

    Posted 12 years ago on Thursday August 30, 2012 | Permalink

  3. madochu
    Member

    Thanks for the quick answer.

    So there is no option to not save the entry until the payment is completed?

    A lot of people could fill the form and click submit but then never make the payment and those are bad entries that are saved and then have to delete then manually.

    Thanks again for the support.

    Posted 12 years ago on Thursday August 30, 2012 | Permalink

  4. Chris Hajer
    Key Master

    Your understanding is correct. The entry is written without knowing the payment status. Then the payment status is updated later. There is no way to hold the entry and not create it until after payment is confirmed. It is up to you to verify the payment status of the entry. You will have to manually manage the entries which have an incomplete payment status.

    Posted 12 years ago on Thursday August 30, 2012 | Permalink