PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Form Shortcode Suddenly Not Recognized

Gravity Support Forums » Plugin Support » Gravity Forms

  1. CrimsonMoon
    Member

    I had forms working for several months, and now they suddenly aren't showing up. Instead, the form shortcode appears on the page.

    I reinstalled the plugin files, but nothing changed. Help!

    I have many forms on the site, but here's an example:

    https://www.njsleepsociety.org/donate/

    Posted 11 years ago on Thursday August 30, 2012 | Permalink

  2. Rob Harrell
    Member

    This sounds like it could be an issue with a theme or plugin in processing shortcodes. Follow the instructions here to test for a theme/plugin conflict and let us know how it goes:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Thursday August 30, 2012 | Permalink

  3. CrimsonMoon
    Member

    Ok, this was quickly resolved. I deactivated the Wordpress Users plugin and the shortcode was recognized again. Thanks for the help!

    Posted 11 years ago on Thursday August 30, 2012 | Permalink

  4. Rob Harrell
    Member

    Right on, glad you got it sorted. Thanks for letting us know!

    Posted 11 years ago on Thursday August 30, 2012 | Permalink

This topic has been resolved and has been closed to new replies.