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form submission not working

  1. silverlight001
    Member

    Hi,

    running gravity forms Version 1.5.2.8

    I have three forms (one in a widget on my site works fine)

    The other two forms are on seperate pages and they have required fields. if i just click submit on these they just return me to the index.php page (even with required fields) and do not store any form data

    The form in the widget works fine, stores data, required field submission.

    tried turning permalinks on/off

    any help gratefully received, thanks

    Posted 8 years ago on Tuesday August 2, 2011 | Permalink
  2. Please post a link to your site and the pages where the forms do not work.

    Posted 8 years ago on Tuesday August 2, 2011 | Permalink
  3. silverlight001
    Member

    Hi,

    Thanks for the help

    site is not yet fully live - please addthis line to yours hosts file

    188.223.89.92 http://www.circleexpress.co.uk

    Posted 8 years ago on Wednesday August 3, 2011 | Permalink
  4. silverlight001
    Member

    the forms i'm having issus with are on these two pages

    http://www.circleexpress.co.uk/fuel-levy.html
    http://www.circleexpress.co.uk/tools/open-account.html

    the call-back form in the footers works fine

    Posted 8 years ago on Wednesday August 3, 2011 | Permalink
  5. I'm getting a 404 error on both those pages. I can get the domain to come up properly but not those two pages.

    Looks like this is an IIS server, and you're using something to allow for mod-rewrite. It's possible that something is not working properly. Did you suspect that was a problem initially when you tried with the default permalinks?

    Posted 8 years ago on Wednesday August 3, 2011 | Permalink
  6. Maybe it was just flaky at the time. I eventually got one of the forms to come up. I submitted and it redirected to index.php. I think this is going to be related server configuration due to being on IIS.

    Posted 8 years ago on Wednesday August 3, 2011 | Permalink
  7. I received a confirmation of the submission of the main form, not the widget. I think that Gravity Forms is working properly but IIS is not happy about something in the redirection after submission.

    What do you have your confirmation set to, after form submission? Can you try one of the other two options? Maybe it will work around whatever weirdness is going on on this server.

    Is the production server going to be an IIS server as well? If not, you're likely troubleshooting something that will not be a problem on an Apache server.

    Posted 8 years ago on Wednesday August 3, 2011 | Permalink
  8. silverlight001
    Member

    hi chris

    the production server will be iis

    please can you expand on <not clear what you mean>
    What do you have your confirmation set to, after form submission?
    Can you try one of the other two options? Maybe it will work around whatever weirdness is going on on this server.

    thanks

    Posted 8 years ago on Wednesday August 3, 2011 | Permalink
  9. silverlight001
    Member

    hi chris,

    confirmation message set to text for both those non working forms

    Posted 8 years ago on Wednesday August 3, 2011 | Permalink
  10. silverlight001
    Member

    HI CHRIS,

    also one other issue - tab order seems a bit crazy in that it drops to the form in the footer rather than moves from one field to another in the open account page

    Posted 8 years ago on Wednesday August 3, 2011 | Permalink
  11. silverlight001
    Member

    think i have isolated the issue thanks

    two plugins <now disabled>

    Custom Page Extensions
    Permalink Fix & Disable Canonical Redirects Pack

    thanks for help - please let me know about the tab order though

    Posted 8 years ago on Wednesday August 3, 2011 | Permalink
  12. If the form in the footer is in a widget, it's very easy to change the tabindex there to start at a number higher than all the tabs in your main form.

    http://www.gravityhelp.com/forums/topic/changing-tab-button-behaviour#post-29043

    The problem is the tabindexes for the forms are being set independently and they overlap. That's why tabbing between fields in your main form drops you down to the form in the footer. This will happen on pages with a comment form as well.

    If that footer form is not in a widget (I did not pull the site up today) then there is a gform_tabindex filter available to change the beginning tabindex of your forms.

    http://www.gravityhelp.com/documentation/page/Gform_tabindex

    You can follow the tabindex tag as well for further information.

    Glad to know the original issue was a plugin conflict related to permalinks on IIS.

    Posted 8 years ago on Wednesday August 3, 2011 | Permalink