PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Form submission notifications sometimes go to wrong email (but sometimes right)

  1. Even though I've set up my form to send an email notification to my client's email address, sometimes (but not always) it still sends me a notification at my personal email address that I used to register with Gravity Forms. When this happens, it seems that it doesn't send anything it to the client's email address. By the way, I'm NOT using routing.

    I've gone through the whole site and can't figure out where it's getting my Gmail address. Yes, it's what I used to register with Gravity Forms, but it's not the email address that's used for the administrator role in WordPress (that is the client's address -- the one I want to send the forms to).

    I just want to make sure that ALL notifications of this form (Contact Us) go to the client. Any suggestions?

    Posted 10 years ago on Monday July 30, 2012 | Permalink
  2. Please post a link to the site if you can share it.

    Also, please export a copy of this form and email it to me at - thank you.

    Posted 10 years ago on Tuesday July 31, 2012 | Permalink
  3. Sorry! Forgot to include the URL. It's

    Posted 10 years ago on Tuesday July 31, 2012 | Permalink