Form Submits And Saves In DB But Won't Email

Gravity Forms just uses the built-in WP mail function of WordPress to send out notifications so we really don't have control on them sending out.

Usually, trying out an SMTP plugin does the trick, a lot of people have success with this:
http://wordpress.org/extend/plugins/wp-mail-smtp/

Also, verify the messages are not getting spammed.
Give this a try and let me know how it goes.

I disabled all my plugins and it worked. Then one by one I activated my plugins and when I activated Akismet I did not receive the notification. Then I went to the Gravity Forms settings and disabled akismet integration while I left akismet activated among my plugins and it worked. http://screencast.com/t/q1bfNinq

So I am getting the form sumitted entried in Gravity forms but I'm still not getting them to email. I don't have akismet running. I'm dealing with a very frustrated client. Any chance you guys can take a look?

-Seth

Hi Rob

So I tried the SMTP plugin and IT WORKS but still no luck with Gravity Forms.

This is the output given to me by the SMTP Plugin when I use PHP to do the sending

Test Message Sent

The result was:

bool(true)
The full debugging output is shown below:

object(PHPMailer)#252 (58) {
["Priority"]=>
int(3)
["CharSet"]=>
string(5) "UTF-8"
["ContentType"]=>
string(10) "text/plain"
["Encoding"]=>
string(4) "8bit"
["ErrorInfo"]=>
string(0) ""
["From"]=>
string(25) "forms@rothamelbratton.com"
["FromName"]=>
string(14) "Form Submitted"
["Sender"]=>
string(0) ""
["Subject"]=>
string(56) "WP Mail SMTP: Test mail to sgoldstein@goldsteinmedia.com"
["Body"]=>
string(68) "This is a test email generated by the WP Mail SMTP WordPress plugin."
["AltBody"]=>
string(0) ""
["MIMEBody:protected"]=>
string(69) "This is a test email generated by the WP Mail SMTP WordPress plugin.
"
["MIMEHeader:protected"]=>
string(383) "Date: Mon, 18 Jun 2012 15:59:12 +0000
Return-Path: forms@rothamelbratton.com
From: Form Submitted
Message-ID: <8e37f6eb8a4876e15c0903fbc8450cf4@rothamelbratton.com>
X-Priority: 3
X-Mailer: PHPMailer 5.2.1 (http://code.google.com/a/apache-extras.org/p/phpmailer/)
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="UTF-8"
"
["SentMIMEMessage:protected"]=>
string(556) "Date: Mon, 18 Jun 2012 15:59:12 +0000
Return-Path: forms@rothamelbratton.com
From: Form Submitted
Message-ID: <8e37f6eb8a4876e15c0903fbc8450cf4@rothamelbratton.com>
X-Priority: 3
X-Mailer: PHPMailer 5.2.1 (http://code.google.com/a/apache-extras.org/p/phpmailer/)
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="UTF-8"
To: sgoldstein@goldsteinmedia.com
Subject: WP Mail SMTP: Test mail to sgoldstein@goldsteinmedia.com

This is a test email generated by the WP Mail SMTP WordPress plugin.
"
["WordWrap"]=>
int(0)
["Mailer"]=>
string(4) "mail"
["Sendmail"]=>
string(18) "/usr/sbin/sendmail"
["PluginDir"]=>
string(0) ""
["ConfirmReadingTo"]=>
string(0) ""
["Hostname"]=>
string(0) ""
["MessageID"]=>
string(0) ""
["Host"]=>
string(9) "localhost"
["Port"]=>
int(25)
["Helo"]=>
string(0) ""
["SMTPSecure"]=>
string(3) "tls"
["SMTPAuth"]=>
bool(false)
["Username"]=>
string(0) ""
["Password"]=>
string(0) ""
["Timeout"]=>
int(10)
["SMTPDebug"]=>
int(2)
["SMTPKeepAlive"]=>
bool(false)
["SingleTo"]=>
bool(false)
["SingleToArray"]=>
array(0) {
}
["LE"]=>
string(1) "
"
["DKIM_selector"]=>
string(9) "phpmailer"
["DKIM_identity"]=>
string(0) ""
["DKIM_passphrase"]=>
string(0) ""
["DKIM_domain"]=>
string(0) ""
["DKIM_private"]=>
string(0) ""
["action_function"]=>
string(0) ""
["Version"]=>
string(5) "5.2.1"
["XMailer"]=>
string(0) ""
["smtp:protected"]=>
NULL
["to:protected"]=>
array(1) {
[0]=>
array(2) {
[0]=>
string(29) "sgoldstein@goldsteinmedia.com"
[1]=>
string(0) ""
}
}
["cc:protected"]=>
array(0) {
}
["bcc:protected"]=>
array(0) {
}
["ReplyTo:protected"]=>
array(0) {
}
["all_recipients:protected"]=>
array(1) {
["sgoldstein@goldsteinmedia.com"]=>
bool(true)
}
["attachment:protected"]=>
array(0) {
}
["CustomHeader:protected"]=>
array(0) {
}
["message_type:protected"]=>
string(5) "plain"
["boundary:protected"]=>
array(3) {
[1]=>
string(35) "b1_8e37f6eb8a4876e15c0903fbc8450cf4"
[2]=>
string(35) "b2_8e37f6eb8a4876e15c0903fbc8450cf4"
[3]=>
string(35) "b3_8e37f6eb8a4876e15c0903fbc8450cf4"
}
["language:protected"]=>
array(0) {
}
["error_count:protected"]=>
int(0)
["sign_cert_file:protected"]=>
string(0) ""
["sign_key_file:protected"]=>
string(0) ""
["sign_key_pass:protected"]=>
string(0) ""
["exceptions:protected"]=>
bool(false)
}

Any ideas?

You could always try checking for a theme/plugin conflict by following the instructions here:
http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

I have seen instances where a plugin that was trying to utilize the WP_Mail incorrectly was interfering.

@akelsall - This isn't an issue with Gravity Forms - notification and email sending is going to be up to your host to send out. There are a variety of factors that come into play with email reliability and none of them are things Gravity Forms itself controls. Gravity Forms simply passes the Send To, Send From, Subject and Message of the email to the core WordPress wp_mail() function and that is where it's involvement ends. It is then entirely up to your web server to reliably send the email.

The best article I have found that discusses how to make your WordPress site more reliable at sending email is this one by Joost de Valk:

http://yoast.com/email-reliability/

His article discusses improving email reliability for comment related emails sent by WordPress. But it is directly applicable to email reliability with Gravity Forms because both of them use the same core WordPress function to send email the exact same way using the wp_mail() function.