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Form Timeout?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. TheCosmonaut
    Member

    I have a form that's extremely long. Some clients are reporting that they can submit the form but it fails to send an email to them. It also fails to send an email to the administrator and does not get recorded in the database.

    I've tested the form extensively on my own and it submits fine. Given the length of the form, however, I'm wondering if there's a session or something that could expire before the form gets submitted.

    Is there such a session tracker or an expiration timer or anything the Gravity Form uses? If so, will that timer be reset if a person goes through the form using pages (I split the form into a multi-page form)?

    Best,

    --eric

    Posted 13 years ago on Friday March 25, 2011 | Permalink

  2. Carl Hancock
    Administrator

    There is no session time out on forms as sessions aren't used. But it's possible your server resources sometimes time out processing the script when it is submitted. Try increasing the maxtimeout on your PHP settings.

    Posted 13 years ago on Friday March 25, 2011 | Permalink

  3. TheCosmonaut
    Member

    Good call -- thanks much!

    Posted 13 years ago on Friday March 25, 2011 | Permalink

  4. hosszuz
    Member

    Hi I am having ta timeout problem as well with a large multipage form.
    Carl, you mentioned "increasing the maxtimeout on your PHP settings"

    would this be the setting?: max_execution_time
    or was you hinting at something else?

    thanks
    Cliff

    Posted 12 years ago on Thursday April 5, 2012 | Permalink