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Form total not passing correct total to PayPal

  1. On my form, I have the visitor choose a membership type: Active ($55) and Associate ($35). The visitor can then choose (by means of conditional fields) to add additional users on to the membership and choose their membership type (same as above).

    The form totals up everything fine, however when it's handed off to PayPal, PayPal only counts 1 quantity of each of the membership types no matter how many are chosen.

    For instance. If one member has chosen "Active" and signed up for 3 additional members as "Associate", the form total shows $160. PayPal only shows 1 Active and 1 Associate and has a total of $55.

    How can I get the quantities to copy over properly? Any help would be greatly appreciated.


    Posted 8 years ago on Thursday January 31, 2013 | Permalink
  2. Please provide a link to the page on your site where we can see your form. Thank you.

    Posted 8 years ago on Thursday January 31, 2013 | Permalink
  3. Sure thing, Chris

    Posted 8 years ago on Thursday January 31, 2013 | Permalink
  4. Any suggestions on why it's not calculating?

    Posted 8 years ago on Friday February 1, 2013 | Permalink
  5. I could not load your form today. I see a couple of JavaScript errors:

    Timestamp: 2/1/2013 2:00:06 PM
    Error: TypeError: jQuery(...).cycle is not a function
    Source File:
    Line: 95
    Timestamp: 2/1/2013 2:00:06 PM
    Error: ReferenceError: gf_apply_rules is not defined
    Source File:
    Line: 162

    I would begin troubleshooting by using the theme and plugin conflict resolution steps

    Posted 8 years ago on Friday February 1, 2013 | Permalink
  6. Thanks for the reply Chris, and my apologies for not getting back sooner.

    The theme being used is TwentyTen that's been customized. I did deactivate all plugins, however, the form still doesn't pass the correct total to PayPal.

    Any other suggestions?

    Posted 8 years ago on Friday February 8, 2013 | Permalink
  7. Please export this form (Forms > Import/Export then the top center menu item "Export Forms") as XML and email it to me at and I will take a look at the configuration.

    Posted 8 years ago on Saturday February 9, 2013 | Permalink
  8. I could not look at the form on your site today since it looks like you removed all the additional member spots? I could only register one member.

    However, in the form you exported and sent to me, I noted a couple problems.

    I could not add 3, 4 or 5 additional members. I could only add 1 or 2 additional members. I don't see fields in the form for adding 3, 4 or 5 members.

    It looks like you need to change the "Product" field label for the 2nd and 3rd member where you currently have "Membership Type". When I changed to "Membership Type (member two)" and "Membership Type (member three)" the form submitted find with the correct total, and all the memberships listed in the product section of the entry. Before I did that, I could get only one of each membership type.

    I did not map this to a PayPal feed but the correct total and correct number of products (memberships) were listed in the entry after I made that change. Please try using a unique name for each product and see if that helps.

    Posted 8 years ago on Monday February 11, 2013 | Permalink