Form upload function is hanging « Gravity Support Forums

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takemura
Member

So, I've just tried to add my form to a page by clicking the little form icon for Gravity Forms.

The 'Insert a Form' dialog overlay pops up but when I click the button marked 'Insert Form' nothing happens, the dialog remains over laid and the form is not inserted in the page.

Things to note:

1. The form exists and is showing up in the select a form drop down
2. There's a persistent error message in my admin stating: Upload folder is not writable. Export and file upload features will not be functional.

I suspect the problem lies here but there's no info or clues anywhere in the plugin's archive telling me how to set the permissions for the 'upload' folder.

Note: The upload folder was writable but ever since installing Gravity I have the above error message showing.

Posted 14 years ago on Wednesday October 7, 2009 | Permalink
Carl Hancock
Administrator

The Insert a Form dialog box should insert the form, we haven't had any reports of it not working in other users so it could potentially be some sort of plugin conflict. How many plugins are you running on this WordPress install?

Here is some information on the upload folder:

Gravity Forms creates a "gravity_forms" folder under your WP uploads folder (usually /wp-content/uploads). Make sure that folder and all its subfolders are writable (permission 755).

If the problem persists after checking the permissions and existence of the folders I mention above, let me know and we can investigate further.

Posted 14 years ago on Wednesday October 7, 2009 | Permalink
efindlow
Member

Hi I am having a similar problem but the weird thing is it worked ok for me last week when I added a contact form to a page - ive now made a new form and tried to add it and the issue described above is what happens to me

Posted 14 years ago on Friday October 9, 2009 | Permalink
Carl Hancock
Administrator

I have access to a site where this is happening so we will look into it and debug why it is happening in some installs.

Posted 14 years ago on Friday October 9, 2009 | Permalink
donnacha
Member

I'm having this problem too, both when trying to add forms to posts and pages.

The form I want is visible and active, when I press the Insert Form button nothing happens.

The only other active plugin is IntenseDebate, the only inactive plugin is Akismet. In my case, I'm not getting any other errors with this fresh installation of WP, I don't have the upload folder error the OP describes.

Posted 14 years ago on Monday October 12, 2009 | Permalink
Carl Hancock
Administrator

He Donnacha, the site I had been able to replicate this issue is no longer having it (go figure). Would it be possible to get access to the WordPress admin for the site you are experiencing this on so we can debug it?

We can't reproduce it on our end and it appears to be a Javascript related issue that we would have to use Firebug to debug.

You can reach me via email at the email address I used to email you the license key. If you can also let me know what operating system, browser and browser version you are encountering this issue with it will help in debugging it.

Let me know if this is possible... thanks!

Posted 14 years ago on Tuesday October 13, 2009 | Permalink
donnacha
Member

Thanks for your help, now that we've got it working, would you like me to try replicating the problem on another test installation of WP?

Posted 14 years ago on Tuesday October 13, 2009 | Permalink
Carl Hancock
Administrator

If you can, that would be helpful. We haven't been able to replicate it which makes it impossible to debug the issue.

Posted 14 years ago on Tuesday October 13, 2009 | Permalink
takemura
Member

Carl, you stated earlier in this thread the following:
-----------------------------------------------------------------------
Gravity Forms creates a "gravity_forms" folder under your WP uploads folder (usually /wp-content/uploads). Make sure that folder and all its subfolders are writable (permission 755)
-----------------------------------------------------------------------

The problem I encountered was that GF didn't create a "gravity_forms" folder under (my) WP uploads folder. I created it myself and the problem ceased, which is good, but not without me spending considerable time trying to figure out the problem.

I think perhaps there was something suspect in the archive I downloaded. Whatever the problem, I *feel* it may be related to the fact that now I cannot auto-update the plugin to 1.2 in my admin.

I now have to uninstall the plugin and start again :(

Posted 14 years ago on Tuesday October 13, 2009 | Permalink
Carl Hancock
Administrator

Why would you need to uninstall the plugin and start again? There is no need.

Depending on permissions the plugin may not have been able to write the necessary folders at the time. Before jumping to conclusions you have to remember that Gravity Forms is one piece of your WordPress site and one factor. Any plugin you have running, any server settings you may have knowingly or unknowingly set can impact things.

If automatic upgrade isn't working, which could be for a variety of reasons outside of Gravity Forms control (your WordPress setup, server setup, etc.) you simply download Gravity Forms 1.2 from the Downloads page here on GravityHelp.com and overwrite your plugin files.

There is no reason to uninstall.

Posted 14 years ago on Tuesday October 13, 2009 | Permalink
takemura
Member

Thanks, manually upgraded and seems fine but then it seemed fine when I first installed it, so we'll see.

How do I get auto updates in future then?

Posted 14 years ago on Tuesday October 13, 2009 | Permalink
Carl Hancock
Administrator

As we aren't having issues with automatic upgrades with other users it is specific to your setup. To determine why automatic upgrades aren't working we would have to look at your WordPress.

We would need a login to your WordPress site that gives us access to the Administration Panel to look at your plugin settings.

As you have already manually installed 1.2 there is nothing to upgrade to so we can't debug it now.

When you are within Gravity Forms (Edit Forms, Entries, Settings, etc.) related areas of the WordPress Administration Panel do you see a "Buy Gravity Forms" message at the top of the screen?

Posted 14 years ago on Tuesday October 13, 2009 | Permalink
takemura
Member

The buy gravity message has gone now, it was there in previous versions

Posted 14 years ago on Tuesday October 13, 2009 | Permalink
Carl Hancock
Administrator

If you saw the "Buy Gravity Forms" message that most likely means that your license key was either not entered correctly or it could not communicate with our server when entered to verify that it was correct.

If you see the "Buy Gravity Forms" message, automatic upgrades will not work because your license key has not been verified.

So that would explain why automatic upgrades were not working for you.

Posted 14 years ago on Tuesday October 13, 2009 | Permalink
almondjjoy
Member

Hi- Has anyone figured this out? I have the same issue. It won't load into the page. I'm using the latest version of WP. Running IE. I guess I will try to uninstall and reinstall but would appreciate help fixing and getting it up and running.

Thanks

Posted 14 years ago on Monday November 16, 2009 | Permalink
Alex Cancado
Administrator

almondjjoy,
We haven't been able to replicate this issue locally. Could you send me an email to alex[at]rocketgenius.com and I will be happy to help you getting this to work.

Posted 14 years ago on Monday November 16, 2009 | Permalink
paulakreuger
Member

I´m having a similar problem.
I´ve tried using the button to add the form to the page, also tried writing down and even adding the tag to the template, but the form does not appear on the page whatsoever.
I have checked and the folder for uploads exists, and the "buy sign" has dissapeared after I entered the license code.
What should I do?

Posted 14 years ago on Monday January 4, 2010 | Permalink
Carl Hancock
Administrator

Hey Paula, hit is up via our Contact Us form with a WordPress login for this site and we would be glad to take a look and see what is going on so you can get up and running.

Posted 14 years ago on Monday January 4, 2010 | Permalink
damiendasher
Member

Did anyone find a resolution to the problem? I also sent an email through the contact us FormI am having the same exact problem. It worked fine yesterday and the day before. Now it doesn't work at all. When I click the insert form button it does not insert a form. I was able to manually enter a form using shortcode. Did anyone find a resolution to the problem? I also sent an email through the contact us Form. Please post if you found a solution.

Posted 14 years ago on Friday February 12, 2010 | Permalink
Carl Hancock
Administrator

@damien Try clearing your browser cache completely. Sometimes the JS associated with the insert form functionality gets cached by your browser and it's dynamic so it may be incorrect now... clear your browser cache and reload your browser and then try again.

Posted 14 years ago on Friday February 12, 2010 | Permalink
damiendasher
Member

Thank you Carl! That fixed it. Ok, I'm in love with Gravity Forms Again!

Posted 14 years ago on Friday February 12, 2010 | Permalink

This topic has been resolved and has been closed to new replies.