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Form with Pricing fields and notification email

Gravity Support Forums » Plugin Support » Gravity Forms

  1. bu
    Member

    Hi,

    I'm using Gravity Forms 1.5.2.3 and WP 3.1.3 in Firefox 4.0.1
    I created a form with all Pricing fields and added it to the page which looked like this:
    http://i56.tinypic.com/334ofgj.png
    I submitted a form and received email which looked like this:
    http://i56.tinypic.com/262a5o4.png

    Fields order in the email doesn't follow the fields order on the webpage.
    Moreover, there are labels in the email which are not in the form (Order, Product, Qty, Unit Price, Price)

    Is this an expected behavior for a form with pricing fields?

    Thanks,
    Andrey

    Posted 13 years ago on Tuesday June 28, 2011 | Permalink

  2. Carl Hancock
    Administrator

    Yes. This is expected behavior. The Product and Option Fields are grouped together and are shown as line items like you would see in an invoice. The individual fields are also available individually if you want to manually build your email notification message, but the {all_fields} merge tag uses the user friendly interface for them.

    Please note I notice you are using Donation and Product Fields on one form. If you are using PayPal, this can't be configured this way. PayPal only supports one transaction type at a time, meaning you can either use Product Fields with Option Fields OR you use Donation Fields. You shouldn't mix them on the same form. If you need a "Donation" field on a form containing non-Donation Pricing Fields then you must use a Product Field and give it a field label of Donation.

    We will probably restrict the use of Donation fields on forms containing Product and Option Fields in a future release because of the confusion. PayPal doesn't support multiple transaction types in one transaction which is why you can only use one or the other.

    If you aren't using the PayPal Add-On it isn't a big deal, but then if you aren't using PayPal you can just use a Product Field for your Donation field. The Donation field is designed specifically for the PayPal Add-On when configuring a Donation Transaction.

    Posted 13 years ago on Tuesday June 28, 2011 | Permalink