I'm trying to post a form to a page in wordpress. I hit the add gravity form button from the editor > select the form I've created > hit the insert form button (or whatever it's called) and nothing happens. It does not insert the form into the text editor area. It just does nothing. I'm using Safari. Please advise. Thanks in advance!
PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.
form won't insert...
-
Try clearing your browser cache completely and restart your browser. The javascript has been cached by your browser so it's not loading the new javascript for this functionality to work properly. Refreshing your cache will force it to load the JS again.
Posted 14 years ago on Wednesday September 1, 2010 | Permalink -
fredericd
MemberSame thing here. I can't insert forms anymore. I click on the form icon I select the active form I just created and it does not work.
I run PHP 5 and I cleared my browser cache and it still does not work.
All my other plugins are working fine ....
Posted 14 years ago on Thursday September 2, 2010 | Permalink -
@fredericd If you send us a WordPress admin login for the site we would be glad to take a look and determine the problem. Typically with the "Insert Form" wizard it's a cache issue, and I still think it could be a cache issue with your site.
The "Insert Form" wizard isn't the only way to insert a form, all it does is build the shortcode for you. You can just as easily insert the form by manually typing in the shortcode. See this page of the documentation:
http://www.gravityhelp.com/documentation/embedding-a-form/
This is not a bug, the functionality works so the issue is going to be something specific to your site or it's going to be browser cache related. PHP 5 has nothing to do with this issue, it's always a Javascript related issue... either browser cache or a plugin or theme conflict preventing it from working properly.
As for not upgrading because of this minor issue, we work hard to resolve every issue that customers may encounter and if you aren't willing to allow us to assist you and are going to be quick to judge, that is your call.
Posted 14 years ago on Thursday September 2, 2010 | Permalink -
@fredericd If the CK editor is causing a problem there isn't anything we can do about it on our end. We are using built in WordPress hooks to to create the insert form wizard.
The Insert Form Wizard doesn't work you can simply manually insert the form shortcode via the documentation I referenced above.
It would look like this:
[gravityform id=FORMID title=false description=false]Posted 14 years ago on Thursday September 2, 2010 | Permalink -
I was having the same problem. Cause for me was Google Maps for WordPress plugin. If you're having trouble with toolbar addons (like the gravity forms button) the best place to start looking is at any other plugins that add a toolbar button themselves. Deactivate them and then test Gravity Forms.
Posted 14 years ago on Wednesday September 8, 2010 | Permalink
