Form Won't Save

This is a plugin or theme conflict most likely caused by a javascript conflict. It could be happening on specific sites because only those sites have the plugin or theme that is causing the issue activated.

The first thing you will need to do is determine if it is a theme or a plugin that is causing the problem. To test for a theme conflict do this:

- Activate the default WordPress theme (TwentyTen or Kubrick depending on version)

- Test Gravity Forms to see if forms save

If the form saves then something int he theme that is activated is causing a conflict, most likely it is outputting Javascript in the admin on the Gravity Forms admin pages when it should not be doing so.

If it still doesn't work then it is probably a plugin conflict. In order to test for plugin conflicts do the following:

- Deactivate all plugins

- Activate Gravity Forms

- Create a form in Gravity Forms and verify it saves, if it does continue...

- Activate each plugin one by one, testing Gravity Forms by editing and saving a form after you activate each plugin.

When you hit a plugin that causes Gravity Forms to quit saving, that plugin is most likely doing what I described above. Unfortunately it is common for plugins (and sometimes themes) to output code everywhere, even when not necessary, which is the leading cause of conflicts caused by plugins and themes.

I would still suggest doing the above. Something on your site is preventing the Javascript from functioning properly and the first place to start is possible theme and plugin conflicts.

The only way we can debug this further is with access to the site. IF you send us a WordPress admin login via our Contact Us form we can take a look at it and determine what the cause is.